It End User Support Technician
2 settimane fa
JOIN OUR TEAM Job Summary:The IT End User Support Technician (Field Support) provides hands-on technical support for end-user hardware, clinical equipment, and IT systems across multiple physician clinics.The technician will be responsible for troubleshooting, installing, and maintaining IT devices, ensuring minimal downtime for clinical operations.This position requires travel to various clinic locations to provide on-site support and resolve technical issues efficiently on a weekly basis.ResponsibilitiesProvide on-site and remote technical support for end users, including physicians, nurses, and administrative staff.Install, configure, and troubleshoot hardware, software, and peripherals, including desktops, laptops, printers, and mobile devices.Support clinical IT equipment, such as medical workstations, tablets, and diagnostic devices.Troubleshoot network connectivity issues, ensuring reliable access to clinical applications and electronic health records (EHR).Work closely with IT infrastructure teams to support servers, network devices, and security protocols.Provide training and guidance to end users on IT best practices and security policies.Document technical issues, solutions, and support activities in the ticketing system.Assist in hardware deployment and upgrades, including imaging and configuring new devices.Ensure compliance with HIPAA, security policies, and IT standards.Collaborate with vendors and third-party providers to resolve hardware and software issues.Participate in on-call rotation or after-hours support, as needed.Required QualificationsAssociate's or bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).2+ years of experience in IT support, preferably in a healthcare or clinical setting.Strong knowledge of Windows and macOS, Microsoft Office 365, and remote desktop tools.Experience with EHR systems, medical peripherals, and clinical application support is a plus.Strong understanding of networking concepts (TCP/IP, VPNs, Wi-Fi, Active Directory).Excellent problem-solving and customer service skills.Ability to troubleshoot and repair hardware issues on desktops, laptops, and printers.Must have a valid driver's license and willingness to travel between clinic locations.Preferred QualificationsExperience working in a healthcare IT environment.Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications.Familiarity with HIPAA compliance and IT security best practices.Knowledge of VOIP systems, telemedicine tools, and mobile device management (MDM).Supervisory ResponsibilitiesThe position has no supervisory responsibilities.This role requires frequent travel to physician clinics within the assigned region.Must have reliable transportation to travel to remote locations.Must be able to lift and transport IT equipment (up to 50 lbs).Ability to work in clinical environments, following all health and safety guidelines.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities, and activities may change at any time with or without notice.#J-*****-Ljbffr
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It End-User Support Specialist
2 ore fa
Lazio, Italia Energy Development Corporation A tempo pienoA leading energy company in Italy seeks an IT End User Support Associate to provide first-level technical support and maintain IT systems.The role involves ensuring data security, supporting IT projects, and collaborating with stakeholders.The ideal candidate should have a Bachelor's degree related to IT, with at least two years of relevant...
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It End User Support
2 settimane fa
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Lazio, Italia Vertiv Co A tempo pienoWho are we?At Vertiv, we're on a mission to empower the people that will power the future.From a simple swipe to life-changing medicines, from push notifications to generative AI.We design, manufacture, and service the products and solutions that keep the world connected.With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70...
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End User Support Specialist
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Lazio, Italia Altro A tempo pienoJOB DESCRIPTIONDesktop Technician will provide day to day local / remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.The candidate will also need to facilitate customer resolution for calls and engage their...
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Lazio, Italia Altro A tempo pienoA technology services company based in Rome is seeking a Desktop Technician for full-time support of IT services.Responsibilities include providing local and remote desktop support, troubleshooting hardware and software issues, and maintaining ticket updates.The ideal candidate should possess 2-3 years of experience in Windows Desktop support and must have a...
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Lazio, Italia Atg Europe A tempo pienoA leading technology employer is seeking an experienced IT Support Technician in Frascati, Italy.This role involves providing first and second line support for both Windows and Apple devices, managing user requests, and maintaining a Knowledge Base.Candidates should have at least 5 years of relevant experience, vocational training, and must be eligible to...
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It Support Technician
4 ore fa
Lazio, Italia Atg Europe A tempo pienoWe are looking for an IT Support Technician on behalf of the European Space Agency (ESA) for their location in Frascati, Italy.Please beinformedthis position requires full on-site support.Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries).Furthermore, upon selection, they will be subject to a general security...
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It Support Specialist – Windows, Ad
2 ore fa
Lazio, Italia Marmon Foodservice Technologies, Inc. A tempo pienoOverviewIT Support Specialist – Windows, AD & User Access Marmon Foodservice Technologies, Inc.– Rome, ItalyA global industrial organization is seeking a tech-savvy IT Support Specialist in Modena.In this role, you\'ll support users with technical issues and maintain smooth operations within the IT infrastructure.The ideal candidate should have 1-3 years...
