Incident Manager
1 settimana fa
idppRole Overview:We are looking for anIncident Managerwith2–3 years of experiencein IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure.Key Responsibilities:Manage and coordinatethe resolution of incidents from detection to closure.Act as theprimary point of contactfor incident escalation and communication.Ensuretimely restoration of servicesin line with SLAs and governance standards.Document incident details, timelines, and actions taken in ITSM tools.Facilitatepost-incident reviewsand contribute to root cause analysis (RCA).Collaborate with Problem Management and Change Management teams to prevent recurrence.Support continuous improvement ofincident management processes.Required Skills & Qualifications:2–3 years of experience inIncident Managementor IT Service Operations.Good understanding ofITIL frameworkand service management principles.Strong communication and stakeholder management skills.Ability to work effectively under pressure and manage multiple priorities.Experience withITSM tools(e.g., ServiceNow, Remedy).Preferred Qualifications:ITIL v4 Foundation Certification.Exposure to major incident handling in enterprise environments.Soft Skills:Analytical and problem-solving mindset.Ability to remain calm and decisive during critical situations.Team-oriented with strong collaboration skills.Settore: InformaticaRuolo: IT/TechnologyTipo di occupazione: Contratto a tempo determinato
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Incident Manager
7 giorni fa
Milano, Italia Sorgenia S.p.A A tempo pieno**Il tuo team** Nel tuo nuovo ruolo, entrerai a far parte della Direzione Customer Service & ICT Solution. **Su cosa lavorerai** La persona all’interno del Team IT, Responsabile degli interventi relativi all’insorgenza di malfunzionamenti e incident, avrà la responsabilità di coordinare l’intervento di più team specifici sui diversi applicativi per...
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Incident Manager
4 ore fa
milano, Italia idpp A tempo pienoRole Overview: We are looking for an Incident Manager with 2–3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes,...
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Remote Incident Manager — Itil
6 giorni fa
Milano, Italia Herzum Software S.R.L. Unipersonale A tempo pienoAn IT consulting company in Italy is seeking an experienced Incident Manager to join their remote team.The candidate should have 2-3 years of experience in IT Service Management, with a solid understanding of ITIL processes.Responsibilities include managing incident resolution and communicating with stakeholders.A good command of both Italian and English is...
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Incident Manager
6 giorni fa
Milano, Italia Herzum Software S.R.L. Unipersonale A tempo pienoAbout the CompanyWelcome to Herzum | now part of catworkx!We are much more than an IT consulting company : we are innovators, pioneers, and partners in excellence.Today, we begin a new chapter as part of the catworkx group — one of the world's leading Atlassian Platinum Partners, with a strong presence across Europe.Founded in Chicago in ****, Herzum has...
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Incident Manager
1 settimana fa
Milano, Italia Herzum A tempo pienoWelcome to Herzum | now part of catworkx! We are much more than an IT consulting company: we are innovators, pioneers, and partners in excellence. Today, we begin a new chapter as part of the catworkx group — one of the world's leading Atlassian Platinum Partners, with a strong presence across Europe. Founded in Chicago in ****, Herzum has grown into an...
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Incident Manager
6 giorni fa
Milano, Italia Herzum A tempo pienoWelcome to Herzum | now part of catworkx!We are much more than an IT consulting company: we are innovators, pioneers, and partners in excellence.Today, we begin a new chapter as part of the catworkx group — one of the world's leading Atlassian Platinum Partners, with a strong presence across Europe.Founded in Chicago in ****, Herzum has grown into an...
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Cyber Security Incident Manager
3 giorni fa
Milano, Italia Vodafone A tempo pieno**Role Purpose**: To provide efficient incident response and remediation to minimise the impact of cyber risks. The incident manager will oversee high severity security incidents, ensure incidents managed effectively and reported. **Key accountabilities and decision ownership**: - Set-up, execution and timely progression of Vodafone’s global cyber...
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Sap Incident Delivery Manager
2 settimane fa
Milano, Italia Altro A tempo pienoDescription To growing SAP CoE ,we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA.How you'll make an impact: Act as the primary point of contact for incident communication and provide timely updates to affected users,...
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SAP Incident Delivery Manager
3 settimane fa
Milano, Italia Hitachi Vantara Corporation A tempo pienoDescription To growing SAP CoE ,we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. How you’ll make an impact: Act as the primary point of contact for incident communication and provide timely updates to affected users,...
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SAP Incident Delivery Manager
3 settimane fa
Milano, Italia HITACHI ENERGY SERVICES SP. Z O.O. A tempo pienoDescription To growing SAP CoE ,we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. How you’ll make an impact : Act as the primary point of contact for incident communication and provide timely updates to affected users,...
