Incident Manager
6 giorni fa
Incident ManagerWe are looking for an Incident Manager with2-3 years of experiencein IT Service Management to join our operations team.The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity.The ideal candidate will have a solid understanding of ITIL processes, strong communication skills, and the ability to work under pressure.Key ResponsibilitiesManage and coordinate the resolution of incidents from detection to closure.Act as the primary point of contact for incident escalation and communication.Ensure timely restoration of services in line with SLAs and governance standards.Document incident details, timelines, and actions taken in ITSM tools.Facilitate post-incident reviews and contribute to root cause analysis (RCA).Collaborate with Problem Management and Change Management teams to prevent recurrence.Support continuous improvement of incident management processes.Required Skills & Qualifications2-3 years of experience in Incident Management or IT Service Operations.Good understanding of ITIL framework and service management principles.Strong communication and stakeholder management skills.Ability to work effectively under pressure and manage multiple priorities.Experience with ITSM tools (e.g., ServiceNow, Remedy).Preferred QualificationsITIL v4 Foundation Certification.Exposure to major incident handling in enterprise environments.Soft SkillsAnalytical and problem-solving mindset.Ability to remain calm and decisive during critical situations.Team-oriented with strong collaboration skills.LocationGet notified about new Incident Manager jobs in Milan, Lombardy, Italy.Employment DetailsSeniority level: Mid-Senior levelEmployment type: Full-time#J-*****-Ljbffr
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Incident Manager
5 giorni fa
Milano, Italia Jobbit A tempo pienoIncident Manager We are looking for an Incident Manager with 2-3 years of experience in IT Service Management to join our operations team. The role involves managing and coordinating the resolution of major incidents, ensuring minimal business impact and maintaining service continuity. The ideal candidate will have a solid understanding of ITIL processes,...
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Incident Manager
4 giorni fa
Milano, Italia Herzum A tempo pienoWelcome to Herzum | now part of catworkx! We are much more than an IT consulting company: we are innovators, pioneers, and partners in excellence. Today, we begin a new chapter as part of the catworkx group — one of the world's leading Atlassian Platinum Partners, with a strong presence across Europe. Founded in Chicago in ****, Herzum has grown into an...
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Sap Incident Delivery Manager
5 ore fa
Milano, Italia Hitachi Rail A tempo pienoDescription : To growing SAP CoE ,we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA.How you'll make an impact: Act as the primary point of contact for incident communication and provide timely updates to affected users,...
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SAP Incident Delivery Manager
2 settimane fa
milano, Italia Hitachi Energy A tempo pienoJoin to apply for the SAP Incident Delivery Manager role at Hitachi EnergyTo growing SAP CoE, we are looking for an SAP Service Delivery Manager to lead the end‑to‑end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA.How You’ll Make An ImpactAct as the primary point of contact for incident...
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SAP Incident Delivery Manager
2 settimane fa
Milano, Italia Hitachi Energy A tempo pienoJoin to apply for the SAP Incident Delivery Manager role at Hitachi Energy To growing SAP CoE, we are looking for an SAP Service Delivery Manager to lead the end‑to‑end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. How You’ll Make An Impact Act as the primary point of contact for...
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SAP Incident Delivery Manager
1 settimana fa
Milano, Italia Hitachi Energy A tempo pienoJoin to apply for the SAP Incident Delivery Manager role at Hitachi Energy To growing SAP CoE, we are looking for an SAP Service Delivery Manager to lead the end‑to‑end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. How You’ll Make An Impact Act as the primary point of contact for...
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Incident Manager
6 giorni fa
Milano, Italia Jobbit A tempo pienoA leading IT service provider is seeking an Incident Manager in Milan, Lombardy.The ideal candidate will have 2-3 years of experience in IT Service Management and a solid understanding of ITIL processes.Responsibilities include managing incident resolution and ensuring minimal business impact.Strong communication skills and the ability to work under pressure...
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Incident Manager
5 giorni fa
Milano, Italia Jobbit A tempo pienoA leading IT service provider is seeking an Incident Manager in Milan, Lombardy. The ideal candidate will have 2-3 years of experience in IT Service Management and a solid understanding of ITIL processes. Responsibilities include managing incident resolution and ensuring minimal business impact. Strong communication skills and the ability to work under...
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Sap Incident Delivery Manager...
1 settimana fa
Milano, Italia Hitachi Vantara Corporation A tempo pienoDescription To growing SAP CoE ,we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA.How you'll make an impact:- Act as the primary point of contact for incident communication and provide timely updates to affected users,...
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SAP Incident Delivery Manager
1 settimana fa
Milano, Italia Hitachi Vantara Corporation A tempo pienoDescription To growing SAP CoE ,we are looking for an SAP Service Delivery Manager to lead the end-to-end lifecycle of incidents, from detection and logging to resolution and closure, ensuring adherence to agreed SLA. How you’ll make an impact: Act as the primary point of contact for incident communication and provide timely updates to affected users,...
