It Helpdesk Specialist

5 giorni fa

Lazio, Italia Altro A tempo pieno

People Systems & Analytics Senior Specialist We are an equal opportunity employer.We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills.We are committed to creating an inclusive hiring process.If you have specific needs or require adjustments during the recruitment process, please let us know.For our Headquarter in Milan we are looking for anIT Helpdesk Specialistto provide first-level and second-level support in an international, enterprise IT environment.The role is a key operational function, ensuring high-quality user support, effective endpoint management, and smooth interaction with infrastructure and cloud teams.Key ResponsibilitiesEnd-User & Workplace SupportProvideL1 / L2 supportto internal users (onsite and remote).Troubleshoot issues onWindows and macOSdevices.Support onboarding and offboarding activities.Act as first point of contact for IT-related requests and incidents.Support patching, software distribution, and compliance checks.Provide user support forGoogle Workspace(mail, calendar, collaboration).Support standard enterprise applications and tools.Identity & Access SupportExecute user lifecycle processes following defined procedures.Support identity tools (e.g.One Identity ) under guidance.Escalate access-related issues when required.Log, manage, and resolve tickets usingITSM tools(preference forJira ).Follow defined incident and request workflows.Collaborate with infrastructure teams and external providers.Participate in service reviews and operational follow-ups when required.On-Call SupportParticipate in anon-call rotationaccording to defined schedules.Required Skills & ExperienceMust HaveFluent English (spoken and written)is mandatory.Experience in anIT Helpdesk / IT Supportrole.Strong knowledge ofWindows and macOS .Google Workspace support experience (mandatory) .ManageEngine experience (mandatory) .Basic understanding ofAWS environments .Basic exposure toGoogle Apps Script .Knowledge ofITSM processes(incident, request, escalation).Experience withticketing systems(preference forJira ).Availability for on-call rotation.Nice to HaveCertifications:ITIL v3 or v4 FoundationAgile / Project Management certificationsExperience in environments aligned withISO ***** / ISO ***** .Experience supporting international or distributed organizations.Role ImpactFrontline role ensuring user productivity and satisfaction.Key contributor to service quality and operational stability.Entry point for growth towardWorkplace EngineerorInfrastructure roles .What We OfferA vibrant international environment in a continuously growing company.Extensive training and development opportunities within the group, including an Elearning platform.A multicultural organizational structure and team.#J-*****-Ljbffr

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