Customer Support Specialist...

About Multi-Wing: Multi-Wing is a fast-growing, multinational company at the forefront of the ventilation and HVAC industry.With a strong focus on innovation, operational excellence, and customer satisfaction, we serve a wide range of industrial applications worldwide.We are strengthening our Customer Support Team in Italy and are looking for a Customer Support Specialist – Order Fulfillment & Logistics to join our 2-person team managing customer-facing logistics and documentation.This is a key role responsible for ensuring seamless communication and execution from the moment a customer sends a purchase order to the successful delivery of goods — ideal for a service-minded, detail-oriented professional with a logistics flair and a passion for operational coordination.What You'll Be Doing:As a Customer Support Specialist, your main responsibilities will include:- Acting as the first point of contact for customer purchase orders (POs), ensuring accurate and timely order entry and acknowledgement.- Serve as the primary point of contact for providing customers with delivery updates and issuing basic quotations as needed.- Sending preliminary order confirmations (OC) to internal teams and ensuring order details are shared clearly and proactively.- Managing the end-to-end order fulfillment process, from PO reception to final shipment.- Coordinating shipment planning and execution with carriers and freight partners, ensuring on-time delivery.- Preparing and handling all shipping documentation, including customs paperwork for international deliveries.- Ensuring streamlined communication between all stakeholders (customers, internal departments, carriers) to avoid delays and misunderstandings.- Monitoring and resolving issues related to deliveries, shipment delays, or customer complaints with a proactive approach.- Collaborating cross-functionally with the warehouse, logistics, sales, and finance teams to streamline customer service operations.- Using ERP and CRM systems to manage workflows and keep detailed, accurate records.What We're Looking For:We're seeking someone who is organized, customer-oriented, and hands-on — someone who enjoys owning processes from start to finish, thrives in dynamic environments, and delivers reliable results.You'll work alongside a high-performing team with a shared commitment to service excellence.What We Offer:- A permanent position in a growing international company with a global footprint.- A collaborative and dynamic work environment where your contributions matter.- Opportunities for career growth and continuous learning.- The chance to work in a purpose-driven team that values innovation and customer success.Requirements:- Proven experience (3+ years) in customer support, logistics coordination, or supply chain operations, preferably in an industrial or manufacturing setting.- Strong interpersonal and problem-solving skills.- Excellent attention to detail and ability to manage multiple priorities under pressure.- Strong organizational skills and a proactive, self-driven mindset.- Fluent proficiency in both English and Italian, at a professional level.- Proficiency in Microsoft Office; experience with Microsoft Dynamics 365 (D365) or similar ERP systems is a plus.Nice to Have:- Proficiency in additional languages: German and/or French are considered strong assets.- Knowledge of international shipping procedures, customs documentation, and Incoterms.- Prior experience in customer logistics or post-order customer service roles.Ready to Join Multi-Wing?Submit your CV in English and include a brief cover letter explaining why you're a great fit for this role.