Spa Receptionist

5 giorni fa

Siena, Italia Borgo Santo Pietro Lifestyle Group A tempo pieno

Situated in the heart of Tuscany,Relais Borgo Santo Pietrois a luxury five-star boutique hotel and spa, featuring 22 individually styled rooms and suites, a Michelin-starred restaurant and an elegant Trattoria, a holistic spa, an onsite cooking school, a natural skincare laboratory, an organic farm, and 13 acres of landscaped gardens.We are seeking aSpa Receptionistready to join our dedicated wellness team in a serene and refined environment.This role is responsible for delivering a warm, professional welcome, managing bookings efficiently, and ensuring exceptional guest service throughout the entire spa experience.The ideal candidate is polished, service-oriented, highly organized, and passionate about wellness and luxury hospitality.Key ResponsibilitiesGuest Experience & ReceptionWelcome guests with a warm, courteous, and professional attitude, ensuring an exceptional first impression of the spa.Provide detailed information about treatments, spa facilities, and wellness products.Guide guests through their spa journey, from arrival to departure, ensuring comfort and satisfaction at every step.Handle guest feedback promptly and professionally, ensuring swift resolution when needed.Booking & AdministrationManage spa reservations, daily schedules, and therapist assignments with accuracy and efficiency.Process payments, prepare invoices, and maintain accurate financial records.Ensure that reception, waiting areas, and retail spaces remain immaculate and welcoming.Collaborate closely with therapists and spa management to support smooth operations.Retail & Product KnowledgePromote spa products, including items from our natural skincare brand, providing informed recommendations.Assist with inventory checks, restocking, and retail presentation.Support monthly sales reporting and contribute to revenue-enhancing initiatives.QualificationsPrevious experience as a spa receptionist in a luxury hospitality is preferred.Excellent communication and interpersonal skills.Strong organizational abilities and attention to detail.Passion for wellness, skincare, and holistic practices.Professional appearance and polished guest-service etiquette.Fluency in English required; Italian is a strong plus.

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