Service Manager

3 giorni fa

Ne, Italia Sorint.Lab A tempo pieno

IT Service Manager – PadovaWe are hiring a seasoned IT Service Manager for our office in Padova.The role requires a minimum of 5 years of experience in IT service management and a proven ability to lead service delivery, quality assurance, and continuous improvement initiatives.ResponsibilitiesManage and coordinate the delivery of Managed Services for assigned clients.Guarantee service quality by monitoring SLAs and KPIs.Coordinate service, troubleshooting, and support activities.Prepare Service Reports and conduct Service Reviews.Develop Problem Management and Service Improvement plans.Act as the focal point for customer needs and issues, liaising with internal Operations Teams.Implement projects to improve IT processes, systems, and operations.Manage customer expectations and relationships.Apply the latest ITSM best practices and technologies.Implement Service Risk Management & conduct fire-drill tests.Support the revision of the annual budget for clients.QualificationsUniversity Degree or Master in Engineering, Science, or Technology.Fluency in English and Italian (written and spoken).Deep knowledge of IT Service Management framework and best practices.Strong problem-solving, teamwork, planning, and risk-management skills.Excellent relational skills to interface with internal teams and customers.Proficient in MS Office and related software.Contract, Remuneration & BenefitsDetails will be discussed during the interview.Hybrid work arrangements are available when possible.ApplicationSubmit your CV if you meet the qualifications above.Referrals are encouraged.About Sorint.lab GroupSorint.lab is a technological partner and independent vendor with 40 years of experience in the IT industry.Our team exceeds 1,000 specialized profiles and holds more than 1,000 certifications.We provide IT support to numerous European companies and offer services such as:24/7 Operations: Service Desk and day-by-day application and infrastructure support (ISO ***** certified).Planning: Hardware and software selection, implementation, migration, consolidation, IT transformation, automation, and cloud computing.Application Development: Integration, information management, and analytics (Big Data) from front-end to back-end.Training: Flexible and effective professional training and development.Our mission is to help partners streamline and simplify their IT Management Systems, enabling them to focus on mission-critical activities.We are committed to an inclusive, respectful, and open environment for all employees.#J-*****-Ljbffr

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