Operations Specialist
5 giorni fa
For our headquarters in Milan , we are seeking an empathic, accurate, and quality-oriented Operations Specialist to join our Local Operations Team.In this role, you will have full ownership of back-office tasks related to Shoppers' activation, executing a variety of tasks with high accuracy (e.g., paperwork collection, contract preparation and signing, profile setup).You will also support retraining activities to enhance our Shoppers' performance.What You Will Do At Everli, Shoppers pick up products requested by customers from their preferred stores and deliver groceries directly to their homes.The Local Operations team handles recruiting, onboarding, support, and training for our Shoppers.As an Operations Specialist, you will focus on specific Italian cities managed by the related Squad, supporting all processes necessary to maintain high service quality.Shoppers Onboarding and Monitoring Activities Contact potential Shoppers to assess eligibilityHandle paperwork and document verification for formal cooperationManage Shoppers' contractsOversee Shoppers KitsSetup Shoppers profilesProvide daily support and listen to Shoppers' needsAssist Shoppers with VAT registration informationConduct weekly check-ins with churned Shoppers for debt collection and feedbackMonitor and manage inbound mail from ShoppersShoppers Retraining and Quality Manage retraining for Shoppers needing performance improvementConduct daily live webinars for new ShoppersCollaborate with Area Managers to improve Shoppers' quality and address local issuesRequirements Work Experience Previous experience in customer service or quality-focused roles is requiredHard Skills Proficiency in Office applications, especially ExcelUpper intermediate English skills (B2)Soft Skills Strong communication skillsAttention to detail and quality orientationAbility to multitaskTeam playerEverli is proud to be an equal opportunity employer, fostering an inclusive and diverse workplace.We welcome everyone, regardless of background or career stage.Diversity is our strength#J-*****-Ljbffr
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Customer Operations Specialist
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Operations Specialist
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milano, Italia Walliance A tempo pienoWalliance è la piattaforma di riferimento in Italia per gli investimenti immobiliari e nelle energie rinnovabili, riconosciuta tra le principali realtà europee nel settore. Offriamo opportunità di investimento globali, combinando innovazione tecnologica e solidità nel real estate per aprire nuovi orizzonti agli investitori. Come Operations Specialist ,...
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Operations Specialist
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Milano, Italia Everli A tempo pieno**Operations Specialist** For our headquarter in **Milan**, we are looking for an empathic, accurate and quality-oriented **Operations Specialist** to join our Local Operations Team. In this role, you will have full ownership of the **back-office tasks** related to Shoppers’ activation, executing a rich set of tasks with great accuracy (for instance,...
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Operations Specialist
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Milano, Italia Everli A tempo pienoFor our headquarters in Milan , we are seeking an empathic, accurate, and quality-oriented Operations Specialist to join our Local Operations Team. In this role, you will have full ownership of back-office tasks related to Shoppers’ activation, executing a variety of tasks with high accuracy (e.g., paperwork collection, contract preparation and signing,...
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Milano, Provincia di Milano, Italia Walliance A tempo pieno 30.000 € - 36.000 €Walliance è la piattaforma di riferimento in Italia per gli investimenti immobiliari e nelle energie rinnovabili' riconosciuta tra le principali realt europee nel settore. Offriamo opportunit di investimento globali' combinando innovazione tecnologica e solidit nel real estate per aprire nuovi orizzonti agli investitori. Come Operations Specialist' sarai un...
