Information Technology Support Specialist

7 giorni fa

Ne, Italia Sharp Brains A tempo pieno

Job Details: Position: IT Support Technician L1 (On-site) Role Type: FTE Working Days: 5 Days in a week Contract duration: 2 months (extendable) Contract Type: Freelance / B2B contract Experience Required: More than 3 years as IT Support.Site Address: Padova Metropolitan Area, Italy (On-Site) Languages required: English (B2), Italian (B2) Role – Onsite Deskside Support (L1/L2) Key Responsibilities:1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.5. Administered approved software installations, updates, and security patching in coordination with IT policies.6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.10. Assisted with Active Directory tasks, basic user

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