Italian Speaking Customer Service For Fashion

3 ore fa


Lazio, Italia Altro A tempo pieno

Overview Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for a prestigious Fashion & Luxury Brand, with the unique opportunity to work in Greece.This role is perfect for individuals who are passionate about fashion and luxury goods and are committed to providing exceptional customer experiences.As a representative, you will assist clients in Italian, ensuring they receive premium support tailored to their needs.ResponsibilitiesManage customer inquiries related to fashion products, order status, and brand services via phone, email, and live chat in ItalianProvide detailed information about product availability, features, and styling adviceAssist customers with order placements, returns, and exchangesResolve customer complaints with empathy and professionalism, ensuring a delightful shopping experienceMaintain accurate records of customer interactions and document inquiries in the CRM systemCollaborate with teams to enhance product knowledge and service deliveryStay updated on the latest fashion trends and brand promotions to provide clients with relevant informationQualificationsFluency in Italian (both written and spoken) is essential; proficiency in English is a plusPrevious experience in customer service, particularly within the fashion or luxury industry, is preferredStrong communication and interpersonal skills with a focus on providing memorable customer experiencesAbility to handle multiple inquiries and maintain high-quality service in a fast-paced environmentProficient problem-solving skills and a positive attitudeFamiliarity with using CRM software and other customer service technologiesWillingness to work flexible hours, including evenings and weekends as necessaryBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..#J-*****-Ljbffr



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