Italian Speaking Customer Service For Fintech Company
1 giorno fa
Italian Speaking Customer Service for FinTech Company - Work In GreeceMercier Consultancy MD is thrilled to offer an exciting opportunity for Italian speaking Customer Service Representatives to join a dynamic FinTech company based in Greece.This position is perfect for individuals passionate about the financial technology sector and eager to provide exceptional service.As a customer service representative, you will assist clients with their inquiries and support them in navigating financial products and services in Italian.Key ResponsibilitiesHandle customer inquiries related to financial products, services, and account management via phone, email, and chat in Italian.Provide clear and accurate information to customers regarding account setups, transactions, and financial services.Assist with troubleshooting account-related issues and guide customers through the resolution process.Resolve customer complaints and inquiries with professionalism, aiming for high customer satisfaction.Document customer interactions and transactions accurately in the CRM system for tracking and follow-up.Collaborate with technical departments to address issues impacting customer experience.Stay informed about industry trends and updates to provide valuable insights to customers.RequirementsFluency in Italian (both written and spoken) is essential; proficiency in English is a plus.Previous experience in customer service, ideally in the FinTech or financial services industry.Exceptional communication skills with the ability to simplify complex information for customers.Strong problem-solving abilities and a customer-centric approach.Ability to work under pressure and manage multiple inquiries effectively.Familiarity with CRM systems and basic financial concepts.Willingness to relocate to Greece and work flexible hours, including evenings and weekends as necessary.BenefitsCompetitive Monthly SalaryTwo Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much MoreMercier Consultancy MD Pay RangeThis range is provided by Mercier Consultancy MD.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Seniority LevelEntry levelEmployment TypeFull-timeJob FunctionCustomer ServiceIndustriesIT Services and IT Consulting#J-*****-Ljbffr
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