Italian Speaking Customer Service For Cybersecurity Company
1 giorno fa
Italian Speaking Customer Service for Cybersecurity Company - Work In Greece5 days ago Be among the first 25 applicantsMercier Consultancy MD provided pay rangeThis range is provided by Mercier Consultancy MD.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeMercier Consultancy MD is proud to present an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Cybersecurity Company based in Greece.This role is perfect for individuals who are passionate about technology and customer service.You will be responsible for assisting clients in navigating their cybersecurity needs while providing exceptional support in Italian.Key ResponsibilitiesManage customer inquiries regarding cybersecurity products, services, and solutions via phone, email, and chat in ItalianProvide detailed information regarding product features, pricing, and usageAssist customers with troubleshooting issues and guide them through the resolution processResolve complaints and technical questions thoroughly and promptly to ensure customer satisfactionDocument all interactions accurately in the CRM system for effective tracking and follow-upCollaborate with technical teams to provide accurate customer support and meet client needsStay updated on the latest cybersecurity trends and product developments to better assist clientsRequirementsFluency in Italian (both written and spoken) is essential; knowledge of English is a plusExperience in customer service, preferably in the technology or cybersecurity sectorStrong communication skills with the ability to explain complex technical information clearlyExcellent problem-solving skills and commitment to customer satisfactionAbility to manage multiple inquiries effectively in a fast-paced environmentFamiliarity with CRM software and other customer service tools is desirableWillingness to work flexible hours, including evenings and weekends, as requiredPrevious experience living or working in Greece is a plus, but not mandatoryBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..Seniority levelEntry levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Mercier Consultancy MD by 2x#J-*****-Ljbffr
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