Night Manager

Job Type: Permanent Job Schedule: Full-TimeCompany Description About Orient ExpressArtisan of travel since ****, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts.The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in ****.The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in ****, the first of two Orient Express Sailing Yachts, and finally, the return of L'Orient Express train to railways.Since ****, Orient Express is part of Accor Group's leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors.In ****, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express.Follow the journey at@orientexpresson Instagram or visit the website at.Orient Express will open its second hotel in Italy at the exceptional in Venice.Architect and interior designer Aline Amar d'Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space.Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in **** with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in ****.Job DescriptionThe Night Manager of the 5-star Luxury Hotel "Palazzo Donà Giovannelli" in Venice plays a crucial role overseeing the smooth operations of the property during night-time hours.He/she will ensure exceptional guest centricity, maintain high standards of security and customer orientation and manage the hotel's various departments effectively during the night shifts.The Night Manager plays a pivotal role in maintaining the hotel's reputation for excellence and ensuring full guest satisfaction throughout the night.ResponsibilitiesTeam Management:Providing leadership, guidance, mentoring and support to night staff, fostering a positive and productive work environmentLeading regular training sessions to ensure that all team members are well-equipped and updated to perform their duties effectivelyRecognizing and rewarding outstanding performances and addressing any performance issues or concerns in a timely and constructive manner.Guest Services:Providing a warm welcome and exceptional service to guests arriving late at nightHandling and reporting guest inquiries, requests, and complaints promptly and professionallyEnsuring that guests' needs are met efficiently and effectively during their stay.Operational Excellence:Supervising and coordinating the activities of night staff across all departments, including front desk, housekeeping, security and maintenanceMonitoring and maintaining hotel facilities to ensure they are constantly clean, safe, and well-maintained according to hotel standards, procedures and standards at all timesConducting regular inspections of the property to identify and address any issues or concerns.Security and Safety:Implementing and enforcing security protocols to safeguard guests, employees and hotel propertyMonitoring surveillance cameras and security systems to detect any suspicious activityResponding to emergencies, including medical incidents, fire alarms, and disturbances in a calm and efficient mannerCollaborating with local law enforcement and emergency services.Conducting nightly audits of guest accounts, cash transactions and other financial records to ensure accuracy and accountabilityAssisting in the preparation of nightly reports summarizing occupancy, revenue and other key metricsIdentifying opportunities to maximize revenue and minimize the expenses during the night shifts.QualificationsPrevious experience in luxury hospitality with a focus on night operations is preferredStrong leadership skills with the ability to motivate and inspire a diverse teamExcellent communication and interpersonal skills, with the ability to interact effectively with guests and employees at all levelsSound judgment and decision-making abilities, especially in high-pressure situationsProficiency in using hotel management software and other computer systemsFlexibility to work nights, weekends, and holidays is mandatoryBachelor's degree in Hospitality Management, Business Administration, or related field is highly preferredVery good knowledge of Italian and English; French confidence is a plus.Additional InformationA competitive package (base salary and yearly bonus)Medical Insurance, integrating Collective Labor Agreement one and extended to the familyTicket RestaurantAnnual leaveALL - Heartist® Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.Learning & development: Opportunity to develop your talent and grow within your property and across the worldOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.#J-*****-Ljbffr