Field Service Engineer
2 settimane fa
Description Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life.Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals.As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.We can't wait for you to join us as we continue our mission to improve the world around us.Information about Agilent is available at .Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life.Through their work, they deliver insights and provide support that keep laboratories running smoothly and more efficiently.Join our dynamic organization to be a part of this rewarding and exciting work , where you will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our GC/GCMS and GCMS-QQQ .Your main responsibilities will be to: • Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities • Contact customers in a timely manner and schedule service efficiently • Connect with manager and sales team to understand and meet customer needs and expectations • Complete administrative paperwork and computer reports promptly and accurately • Address customer requests for service and communicate proactively before, during and after service • Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures This position requires regular travel to clients located in the Lazio, Umbria, Abruzzo and Campania region , as well as occasional support for additional customers across Italy when required.A company car will be provided for your convenience.Qualifications We are looking for an individual with the following background: • University degree in Chemistry, Biochemistry, Biotechnology or similar.• Minimum 2-3 years of relevant experience with GCMS/GCMS QQQ, preferably gained through technical support roles (troubleshooting, maintenance, and customer-facing technical support) or as end user.• Full proficiency in Italian and good level of English (especially reading
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PERUGIA, Italia Radiometer A tempo pienoWondering what's within Beckman Coulter Diagnostics?Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward.Join a team where you can be heard, be supported, and always be yourself.We're building a culture that celebrates backgrounds,...
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PERUGIA, Italia Radiometer A tempo pienoWondering what's within Beckman Coulter Diagnostics?Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward.Join a team where you can be heard, be supported, and always be yourself.We're building a culture that celebrates backgrounds,...
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