Desktop/Laptop Support Engineer
2 settimane fa
JOB TITLE: Desktop/Laptop Support EngineerLOCATION : Colleretto Giacosa (Turin)- ItalyAs a desktop support engineer, you should be able to act as a Single point of contact in front of the customer management.Ensure proper communication and quick.Responsible for Vendor Management.Own and drives day-to-day operations for onsite support for laptop and mobility support.Take corrective actions based on the customer satisfaction surveys.Drive service improvement programs.Ensure adherence to quality / security standards defined for the engagement.Language – Local Language + Basic EnglishBasic experience in IT industryGood client management & communication skillsGood Understanding of ITIL concept & Service NowComputer OS/Peripherals troubleshooting.Asset/Inventory ManagementEnsure tickets are updated on time and adhere to required SLA.Handling different PC operating systems (Windows 7, 10)Handling end users incidents and IMAC requestsPerforming Hardware/Software installation (understanding of deployment tools like SCCM)End-user support - BreakfixDesktop/ Laptop/Network Printers Management.Basic AV support for conference room& internal events.Deployment of device for field force users with aggressive SLAsImage Deployment using SCCM, Intune Auto PilotDesktops patch managementVDI technologies Citrix Xendesktop, Azure cloud PC.Laptop AV/endpoint security Management for Mcafee.User Data Management (ONeDrive,Office 365)Refresh of old asset from windows 7 to windows 10.Video conference support for meeting room and events.Vendor coordination for hardware/spare replacementIncident ManagementSupport Queue Management to avoid and SLA missesAbility to work independently and in a team environment.Ability to communicate well with internal and external contacts.Provide strong customer service for internal IT teams as well as Business Partners.Work closely with the Server and Networking teams.Support the following technologies: Microsoft Office ****, office 365 products – Outlook, Word, Excel, Access, Internet Explorer, Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN/WAN connectivity, rack and stack of devices.Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.Client-facing experience with proper interpersonal skills.Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.Provide investigation, diagnosis, resolution and recovery for hardware/software problems.When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.Manage service requests, software installations, new computer setups, upgrades, etc.Record incident resolutions in the SNOW tool.Provide strong customer service for internal IT teams as well as Business Partners.Work closely with the Server and Networking teams.Responsible for successful deployment and upgrades of laptops & workstations.Ability to work independently and in a team environment.Ability to communicate well with internal and external contacts.
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Desktop Support Engineer
2 settimane fa
Montà, Italia Tech Zone Llc A tempo pienoWork type: FTELanguage: English, Local C1, B2 JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.The candidate will also need to facilitate customer...
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Desktop Support Engineer
2 settimane fa
Montà, Italia Tech Zone Llc A tempo pienoWork type: FTELanguage: English, Local C1, B2JOB DESCRIPTIONDesktop Technician will provide day to day local\ Remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer...
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Desktop Support Engineer
2 settimane fa
Montà, Italia Tech Zone Llc A tempo pienoWork type: FTE Language: English, Local C1, B2 JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate...
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It Desktop Service Engineer
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Montà, Italia Manning Global Ag A tempo pienoOur client, a leading global multinational professional services network, is recruiting for an IT Desktop Service Engineer to join their business in Italy. Position Title: IT Desktop Service Engineer Position Type: Freelancer / Employement Start Date: ASAP Location: Italy, Rome Contact: Alen Lalic | ********************* Technical Skills: IT Desktop skills:...
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It Desktop Service Engineer
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Montà, Italia Manning Global Ag A tempo pienoOur client, a leading global multinational professional services network, is recruiting for an IT Desktop Service Engineer to join their business in Italy.Position Title:IT Desktop Service EngineerPosition Type:Freelancer / EmployementStart Date:ASAPLocation:Italy, RomeContact:Alen Lalic | +49 (0) Technical Skills:IT Desktop skills: windows, Linux,...
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Deskside Support Technician
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Montà, Italia Sharp Brains Recruitment A tempo pienoSkill Set: Deskside Support Level 2 (DSS L2)Position: Backfill (When the primary engineer is not available)Language: English & Local Language (Both C1 Certified)Location: Modena, ItalyDays per week: 1 day per weekContract: B2B/FreelanceNote: "People from Milan, Parma, Bologna, Ferrara, Cremona & Piacenza can also apply"Key Responsibilities:1. Provided...
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Deskside Support Technician
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Montà, Italia Sharp Brains Recruitment A tempo pienoSkill Set: Deskside Support Level 2 (DSS L2)Position: Backfill (When the primary engineer is not available) Language: English & Local Language (Both C1 Certified) Location: Modena, Italy Days per week: 1 day per week Contract: B2B/Freelance Note: "People from Milan, Parma, Bologna, Ferrara, Cremona & Piacenza can also apply" Key Responsibilities:1. Provided...
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Deskside Support Technician
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Information Technology Support Technician
3 settimane fa
Montà, Italia Altro A tempo pienoJob Details :Position : IT Support Technician L1 (On-site)Role Type : BackfillWorking Days : 5 Days in a week Contract duration : 1 year (extendable)Contract Type : Freelance / B2B contractExperience Required : More than 3 years as IT Support.Site Address : Modena,Italy (On-Site)Languages required : English (B2), Italian (C1)Role – Onsite Deskside Support...
