Marketing Customer Support Representative

24 ore fa

Napoli, Italia Savior Artigos Texteis Lda A tempo pieno

Marketing Customer Support Representative (Italian & English)Job Title:Marketing Customer Support Representative (Italian & English)Location:Lisbon, Portugal (On-site)Start Date:29 January ****Working Hours – Initial Schedule (Phase 1):Monday to SundayOperating hours: 07:*******:00Rotative shifts: 07:*******:*******:*******:00Later Phase (TBC by client):24/7 Rotative Shifts2 Rotative Days OffLanguages RequiredItalian: C1 / Native levelEnglish: B2 level or higherRole OverviewYou will provide B2B customer support to advertisers using the company's advertising products.The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels.This position requires strong communication skills, problem-solving abilities, and a customer-centric mindset.Key ResponsibilitiesActively contribute to initiatives that improve service quality and overall user experienceHandle end-to-end product troubleshooting and advertiser supportManage case volumes across email and chat channelsOwn customer queries and drive resolution by collaborating with internal Product Operations and Engineering teamsResolve generic, technical, and product-related issuesEnsure high Customer Satisfaction (CSAT) by providing timely updates and clear communicationMaintain adherence to service level agreements (SLAs) and productivity targetsPartner with internal technical specialists to educate advertisers on product features and common issuesCompensation & BenefitsBase Salary: €1,000 (for 14 months)Meal Allowance: €7.63 / dayHealth Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)Welcome Bonus: Paid over 12 months during the first year (conditional on

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