Customer Success Executive
7 giorni fa
About The FlexAt The Flex, we're reinventing the global rental experience.We believe renting a home should be as simple, fast, and borderless as buying on Amazon — and we're building the infrastructure to make that possible.Powered by our proprietary Property Management System (PMS) , The Flex automates operations, streamlines bookings, and delivers frictionless experiences for both guests and landlords.We're scaling rapidly and assembling a team of A-Players — ambitious, proactive, and committed to excellence.If you thrive in a high-growth environment and love turning challenges into opportunities, you'll feel right at home here.The RoleAs a Customer Success Specialist , you'll be the human backbone of an increasingly automated ecosystem — the expert who ensures that both guests and landlords experience the magic of a seamless rental journey.This is a hands-on, people-centric role for someone empathetic, tech-savvy, and energized by delivering world-class service.Key ResponsibilitiesCustomer Support – Serve as the primary point of contact for guests and landlords via chat, email, and phone, delivering fast and effective assistance.Onboarding & Education – Guide new landlords and partners through our PMS platform to unlock its full capabilities.Issue Resolution – Troubleshoot operational and technical issues, escalating when needed to ensure uninterrupted workflows.Customer Insights – Track satisfaction metrics, gather feedback, and identify trends to improve our service and product.Cross-Team Collaboration – Work closely with Operations, Product, and Tech to refine processes and elevate the customer journey.Upselling & Retention – Spot opportunities to enhance guest experiences and strengthen long-term landlord relationships.What You BringExceptional written and verbal communication skillsExperience in customer success, hospitality, or property managementConfidence using CRM systems, PMS tools, and digital support platformsStrong problem-solving, time management, and organizational skillsHigh emotional intelligence: empathy, patience, and composure under pressureFluency in English (French or other languages are a strong plus)Why Join The FlexMake an Impact – Join a company redefining how the world rents and lives.Global Exposure – Work with a high-performing international team across markets.Career Acceleration – Grow with us as The Flex expands worldwide.Performance Rewards – Competitive compensation with results-driven bonuses.Remote-First Culture – Work from anywhere; we measure outcomes, not hours.We're not just building another property company — we're building the future of living.If you're ready to contribute to something global, fast, and meaningful, we'd love to hear from you.#J-*****-Ljbffr
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