Guest Services Manager
5 giorni fa
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction.This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.Qualifications:Hotel Director / Hotel General Manager background in a 4- or 5-star hotel2-3yrs of hotelier experienceAdditional languages is an advantage (Spanish, Italian, Portuguese, French, German)Duties and Responsibilities:Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador's role in tutoring other divisions on the key drivers of these standards.Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests.Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.Assigns duties and responsibilities to team members.Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.Comprehensive knowledge Customs and Immigration policies and procedures.The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance#J-*****-Ljbffr
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Guest Services Manager
3 giorni fa
Lazio, Italia Rosewood Rome A tempo pienoJoin to apply for theGuest Services Managerrole atRosewood RomeGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy.As champions of Relationship Hospitality, we cultivate a culture that fosters our values of...
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Guest Services Director: Front Desk
1 settimana fa
Lazio, Italia Hosco.Com A tempo pienoA prestigious hotel management company in Rome is seeking a Front Office Manager to oversee all front office operations, ensuring high levels of guest satisfaction and operational excellence.The ideal candidate will have extensive experience in guest services, strong leadership skills, and a passion for hospitality.This role involves managing staff, creating...
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Guest Services Director: Front Desk
1 settimana fa
Lazio, Italia Hosco.Com A tempo pienoA prestigious hotel management company in Rome is seeking a Front Office Manager to oversee all front office operations, ensuring high levels of guest satisfaction and operational excellence. The ideal candidate will have extensive experience in guest services, strong leadership skills, and a passion for hospitality. This role involves managing staff,...
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Luxury Guest Services Coordinator
2 settimane fa
Lazio, Italia Altro A tempo pienoA luxury hotel brand in Milan seeks a Guest Services Coordinator to oversee room assignments and ensure exceptional guest experiences.Candidates should have at least 2 years of experience in a luxury hospitality environment, proficiency in Opera PMS, and fluency in English and Italian.This full-time role offers an opportunity to work in a dynamic team...
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Guest Services Agent
2 settimane fa
Lazio, Italia Bulgari Hotel Roma A tempo pienoPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment; activate/reissue room keys.Ensure rates match market codes, document exceptions.Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room.Advise guest of messages.Clear...
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Guest Services Agent
1 settimana fa
Lazio, Italia Hosco.Com A tempo pienoPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment; activate/reissue room keys.Ensure rates match market codes, document exceptions.Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room.Advise guest of messages.Clear...
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Guest Services Agent
2 settimane fa
Lazio, Italia Hosco.Com A tempo pienoPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment; activate/reissue room keys.Ensure rates match market codes, document exceptions.Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room.Advise guest of messages.Clear...
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Guest Services Agent...
1 settimana fa
Lazio, Italia Bulgari Hotel Roma A tempo pienoPOSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment, activate/reissue room keys.Ensure rates match market codes, document exceptions.Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room.Advise guest of messages.Clear...
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Guest Services Agent...
1 settimana fa
Lazio, Italia Altro A tempo pienoPOSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment; activate/reissue room keys.Ensure rates match market codes, document exceptions.Verify/adjust billing for guests.Communicate to appropriate staff when guests are waiting for an available room.Advise guest of messages.Clear...
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Guest Experience Leader | Hospitality Operations
5 giorni fa
Lazio, Italia Royal Caribbean Group A tempo pienoA leading cruise line company is seeking a Guest Services Manager in Brescia, Italy, to ensure high standards of guest service and operational excellence.The successful candidate will have a background as a Hotel Director or General Manager in a 4- or 5-star hotel and 2-3 years of experience.Responsibilities include leading a dedicated team to deliver...
