Guest Services Manager

4 giorni fa

Lazio, Italia Rosewood Rome A tempo pieno

Join to apply for theGuest Services Managerrole atRosewood RomeGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy.As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency.We strive to Make the Place – creating a future where people and place enrich one another.Rosewood Rome is currently casting for a Guest Services Manager, responsible for leading and managing all front desk and door operations to ensure exceptional guest experiences across the entire property.This role requires a dynamic leader with a passion for service excellence, attention to detail, and the ability to inspire a team to deliver personalized and memorable guest interactions, and reports into the Director of Front of House.Key ResponsibilitiesGuest Experience:Ensure seamless check-in/check-out processes and personalized guest services;Handle VIP arrivals, special requests, and guest complaints with discretion and professionalism;Maintain high standards of hospitality and service in line with Rosewood brand expectations.Team Leadership:Supervise, train, and motivate front office staff including reception, bell desk, and night audit;Conduct regular performance reviews and coaching sessions;Foster a culture of excellence, teamwork, and continuous improvement.Operational Management:Oversee daily front office operations, ensuring efficiency and accuracy;Contribute to room inventory, reservations, and rate strategies in coordination with Revenue Management dept;Monitor and ensure compliance with Rosewood brand standards, policies, and procedures.Financial & Reporting:Prepare and manage departmental budgets and forecasts;Analyze guest feedback and operational data to identify areas for improvement;Ensure accurate billing and financial transactions.Technology & Innovation:Utilize property management systems (PMS) and guest engagement platforms effectively;Stay updated on industry trends and implement innovative solutions to enhance guest satisfaction.QualificationsBachelor's degree in Hospitality Management or related field;Minimum of 7 years of front office experience in luxury hospitality, with at least 3 years in a managerial role;Strong leadership, communication, and interpersonal skills;Proficiency in PMS systems (Opera preferred) and Microsoft Office Suite;Multilingual abilities are a plus;Impeccable grooming and professional demeanor.Seniority LevelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustries: HospitalityReferrals increase your chances of interviewing at Rosewood Rome by 2x#J-*****-Ljbffr

  • Guest Services Officer

    1 giorno fa

    Lazio, Italia Royal Caribbean Group A tempo pieno

    The Guest Services Officer must be Friendly, Passionate, and Committed.Actively listens and extends assistance to resolve guest issues and concerns.A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication,...

  • Guest Services Officer

    1 giorno fa

    Lazio, Italia Royal Caribbean Group A tempo pieno

    The Guest Services Officer must be Friendly, Passionate, and Committed.Actively listens and extends assistance to resolve guest issues and concerns.A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication,...

  • Guest Experience Quality Manager

    1 settimana fa

    Lazio, Italia Marriott Hotels Resorts A tempo pieno

    A leading hospitality brand in Sardegna is seeking a Quality Assurance Manager to ensure compliance with company standards and enhance guest satisfaction.Candidates should have a relevant degree along with experience in guest services and quality management.Key responsibilities include coaching staff, conducting audits, and facilitating improvement...

  • Onboard Guest Services Specialist

    1 giorno fa

    Lazio, Italia Royal Caribbean Group A tempo pieno

    A leading cruise line company is seeking a Guest Services Officer who is friendly, passionate, and committed to ensuring guest satisfaction.This role requires strong hospitality skills, effective communication, and the ability to resolve issues with guests.Candidates should have a minimum of one year in a customer contact role and cash handling...

  • Tourism Services Manager – Italy

    7 giorni fa

    Lazio, Italia Altro A tempo pieno

    Join to apply for theTourism Services Manager – Italyrole atBaglioni Hotels & ResortsThe Palace CompanyEuropeis seeking a proactiveTourism Services Manager – Italyto oversee and develop tourism services across its seven properties located in Italy.The role is responsible for ensuring the effective management, commercial performance, and operational...

  • Receptionist -Guest Services Officer (Cruise Ship)

    4 giorni fa

    Lazio, Italia Navis Consulting A tempo pieno

    The Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard.This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency.The ideal candidate is confident, friendly, detail-oriented,...

  • Wellbeing Manager — Luxury Spa

    4 giorni fa

    Lazio, Italia Collegio Alla Querce A tempo pieno

    A prestigious hotel in Tuscany seeks a Wellbeing Manager to enhance guest experiences through intentional and joyful wellbeing practices.The ideal candidate will have a minimum of three years' experience in luxury hospitality, focusing on guest-oriented services and financial budgeting for spa operations.Responsibilities include planning wellbeing...

  • Director Of Guest Services...

    2 settimane fa

    Lazio, Italia Hosco.Com A tempo pieno

    JOB SUMMARY Functions as the strategic business leader of the property's Rooms department.Responsible for planning, developing, implementing and evaluating the quality of property's rooms.Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.The...

  • Guest Relations Manager

    1 settimana fa

    Lazio, Italia Marriott Hotels Resorts A tempo pieno

    JOB SUMMARYSupports all property operations, ensuring that the highest levels of hospitality and service are provided.Manages the flow of questions and directs guests within the lobby.Supports the tracking and resolution of service issues.CANDIDATE PROFILEEducation and ExperienceHigh school diploma or GED; 1 year experience in the guest services, front desk,...

  • Guest Relations Manager...

    6 giorni fa

    Lazio, Italia Marriott Hotels Resorts A tempo pieno

    JOB SUMMARY Supports all property operations, ensuring that the highest levels of hospitality and service are provided.Manages the flow of questions and directs guests within the lobby.Supports the tracking and resolution of service issues.CANDIDATE PROFILEEducation and Experience- High school diploma or GED; 1 year experience in the guest services, front...