Account Manager

Purpose of the Job As an Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time.You will be responsible for delivering exceptional client service through excellent customer service and product delivery.You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.The Account Manager is required to remain in contact with suppliers and clients around Point of Sale Materials (POSM), and is responsible for taking ownership of the relationship and developing it further.You will negotiate costings, savings and timescales for each job and selecting the most appropriate supplier.This role is based on a Hybrid basis from the stated location(s).CV / Resume to be submitted in English please.Key ResponsibilitiesProvide technical input and advice on Print projects as requiredTake briefs from the client including full specification details and deadline dates and manage from start to finish, suggesting alternative options and innovation where possibleProduce detailed specifications for internal and external clients based on client knowledge, brief suppliers on client requirementsDeliver a high level of customer serviceMonitor projects to ensure they are delivered to specification and on time, ensuring activity is recorded using the designated company toolsMaintain a full understanding of the broad range of HH Global's services and work closely with the internal departmentsImplement new methods and procedures as requiredWork as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reportingEnsure invoicing procedures are followedAttending client and supplier meeting at a variety of locations as requiredAgree and manage budget and P+L to ensure profit is maximized through performance analysisDeliver services to meet and exceed contracted SLAsManage and monitor objectives to meet key business driversEnsure compliance with Regulatory and Company policiesMeasure customer satisfaction and take appropriate actionKnowledge, Skills + ExperienceExperience in a client facing role is essential and within POSM across the drinks sector ideallyAccount Management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)Experience in troubleshooting unexpected project issues and implementing preventative measures is preferredLeadership and management experience is desirableNumerate with a strong commercial understandingAbility to manage multiple projects simultaneouslyStrong time management and prioritization skills _ able to prioritize workload in a high energy environmentIs professional, courteous and calm under pressureHas a project management mind-setProcess driven, with an eye to sales and business developmentApproachable and confident to offer advice in meetingsAble to manage and communicate with key client stakeholders to successfully deliver and exceed their expectationsKnowledge of Microsoft office#LI-PL1#LI-HybridPayTypeSalary#J-*****-Ljbffr