Assistant Guest Experience Manager
1 settimana fa
Empresas:Meliá Hotels InternationalMISSION: The Assistant Guest Experience Manager supports the department Manager in the development and implementation of the departmental strategy established in the hotel, committing to achieve excellence in customer satisfaction and the optimisation of economic and human resources under their responsibility.What will I be doing?Support the Head of Department in implementing standards, procedures and brand attributes.Deliver a personalised guest experience, anticipating needs and managing incidents.Use Customer Experience tools, analyse feedback and contribute to improvement plans.Support the digital guest journey and local adaptation of standards.Coordinate with external suppliers and contribute to Sensory Architecture elements (lighting, aroma, music, décor).Monitor inventories, optimize orders and assist with departmental budget control.Support Experience, Events and Entertainment programmes, as well as Guest Services/Concierge teams (if applicable).Analyse competitor trends and help develop innovative experiences.Assist with seasonal opening/closing processes and ensure Health & Safety compliance.What are we looking for?Languages: Fluent in Italian and English; a third language is a plus.Education: Degree in Tourism, Hospitality, Marketing or similar.Experience: At least 2 years of experience in the hospitality industry, preferably in customer-facing or Guest Experience roles.Skills:Knowledge of hotel operations, brand strategy and Customer Experience tools.Strong communication, organization, analytical and problem-solving skills.Proactive, innovative, service-oriented and detail-focused.Team player with leadership potential.Requisitos:
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Assistant Guest Experience Manager — Elevate Service
1 settimana fa
Milano, Italia Melia Hotels International S.A.(Meliá) A tempo pienoA prominent hotel chain in Milano seeks an Assistant Guest Experience Manager to enhance customer satisfaction.This role supports the Head of Department in implementing standards and delivering personalized guest experiences.Candidates should have at least 2 years of hospitality experience, a degree in a related field, and be fluent in Italian and...
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Assistant Guest Experience Manager — Elevate Service
1 settimana fa
milano, Italia Melia Hotels International S.A.(Meliá) A tempo pienoA prominent hotel chain in Milano seeks an Assistant Guest Experience Manager to enhance customer satisfaction. This role supports the Head of Department in implementing standards and delivering personalized guest experiences. Candidates should have at least 2 years of hospitality experience, a degree in a related field, and be fluent in Italian and English....
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Guest Experience Assistant: Global Growth
6 giorni fa
Milano, Italia Meliá Hotels International A tempo pienoA prestigious hotel chain in Milan is seeking an Assistant Guest Experience Manager to support the Head of Department in enhancing customer satisfaction and optimizing resources.This role requires fluency in Italian and English, a degree in a relevant field, and at least 2 years of experience in hospitality.You'll deliver personalized guest experiences,...
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Assistant Guest Experience Manager
1 settimana fa
Milano, Italia Meliá Hotels International A tempo pienoMISSION : The Assistant Guest Experience Manager supports the department Manager in the development and implementation of the departmental strategy established in the hotel, committing to achieve excellence in customer satisfaction and the optimisation of economic and human resources under their responsibility.What will I be doing?Support the Head of...
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Guest Experience Manager
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Milano, Italia Maximilian Hotel Praga A tempo pieno**Guest Experience Manager in Hotel Josef e Maximilian Hotel a Praga** Often the first hello and the last farewell, our guest experience team are the gatekeepers of Hotel Maximilian experience. Your passion and commitment to going above-and-beyond ensures a stay that is unforgettable. **Summary** Become part of a caring team of professionals striving for...
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Guest Experience Manager
1 settimana fa
Milano, Italia Sunset Hospitality Group A tempo pienoManages guest experience operations, ensuring smooth processes and exceptional service, leading the team, and addressing guest inquiries.
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Milano, Italia Jobbit A tempo pienoA luxury hotel in Milan is seeking an Assistant Front Office Manager to support daily department operations and ensure excellent guest service.This role includes supervising check-in/check-out procedures and collaborating with various departments to provide exceptional guest experiences.The ideal candidate will have experience in a similar role and must...
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Assistant Guest Experience Manager
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Milano, Italia Meliá Hotels International A tempo pienoAt Meliá, we pride ourselves on being a community of Very Inspiring People.Our team consists of dedicated professionals who are committed to transforming everyday experiences into extraordinary moments. Whether you are just starting your career or an experienced expert, each member brings unique talents and perspectives that contribute to our vibrant...
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Milano, Italia Sunset Hospitality Group A tempo pienoSunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all...
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Assistant Guest Experience Manager
1 settimana fa
Milano, Italia Meliá Hotels International A tempo pienoDiscover a boundless path at Meliá, where opportunities for growth and development are endless.Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family ??MissionThe Assistant Guest Experience Manager supports the Department Manager in the development and implementation of the departmental...