Store Manager _ Outlet Serravalle

Founded in **** by Gerolamo Etro and headquartered in Milan, Italy, Etro is now a luxury brand with a global reach, boasting recognition from consumers around the world. Etro's international presence is based on a multi-channel strategy that makes the brand's offer available in different markets, starting from about 140 flagship stores in over 58 countries across Europe, the United States, Russia, the Middle East and APAC. Milan, London, Paris, New York, Beijing and Tokyo are just some of the capitals in which Etro boasts a solid presence through prestigious locations situated on the main streets of the luxury shopping map. Etro's distribution network also includes 20 travel retail outlets that extend the brand's shopping experience to major international airports, as well as a careful selection of the main department stores and multi-brand boutiques on the wholesale channel. Finally, the online channel plays an increasingly central role in making the Etro experience accessible to the final customer wherever he or she may be, with directly managed e-commerce currently operating in Europe, the United States and Japan, alongside a series of exclusive partnerships with the most important digital sales channels on an international scale. Etro is looking for a Store Manager for our outlet in Serravalle.Job descriptionAs Store Manager you will lead and support all activities to achieve the store business goals by performing with high integrity in clienteling, operation, human resources management, as well as in visual merchandising. You will be a dynamic and inspiring leader who will provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy of the Brand.Key ResponsibilitiesDriving and maximize sales performancesProposing and develop business plansDriving the store team to exceed their KPIsRepresenting the Company on the local market, identifying new opportunities to increase customer footfall, attracts new Clients and builds a loyal relationship with the brandBeing present on the sales floor, ensuring a proper approach and service to the ClientsGuaranteeing an excellent Client satisfaction and the highest level of Client service.Implement, in partnership with other company functions, clienteling initiatives and events, securing Client loyalty and increasing Client spendingEnsuring the development, implementation and execution of company CRM initiatives to increase and retain customer loyaltyDeveloping a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teamsEnsuring that the display attracts Clients and maximizes sales in accordance with Company guidelinesParticipating in the buying session when requested and in any case providing effective product feedback based on store needsBeing responsible for the enforcement of Company procedures on cash activity, inventory, logistics and all the main reporting activities requested by the head officePromoting a team spirit using effective communication, ensuring efficient organization and professional growthEnsuring the team is always prepared and updated on the main information, product knowledge, local market, competitors, policies and procedures.Being able to attract and recruit the best talents available on the market through networking and scouting.Key Requirements5+ years of luxury fashion sales experience preferably in a similar role or customer service settingability to drive and exceed individual and store resultsstrong organization, accuracy and detail orientedability to motivate people and team-focusedability to work in a fast moving and dynamic environmentstrong customer service mindsetability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.