Application Support Specialist

OverviewWe're looking for an Application Support Specialist to help ensure the smooth, timely deployment and support of the TrakCare product.You'll provide hands-on application expertise across support, requirements analysis, documentation, and change-request testing, acting as a key product reference for our partners.About the roleInterSystems Italia seeks experienced candidates who are creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology.You will have the opportunity to work with some of Italy\'s leading organizations in healthcare.ResponsibilitiesProvide immediate response to customer inquiries in accordance with service standards.Provide support to current installed based customers.Provide the link between our customers and the InterSystems Global Support organizationLiaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare applicationProvide application support for the TrakCare Hospital Management System.Support the implementation of the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystemsEscalate Open (unresolved) problems in accordance with current policies and procedures.Conduct individual and group training, product demonstrations and workshops as requiredContinuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.Be a Subject Matter Expert (SME) for TrakCare.Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.If required, work with our partners to identify potential changes within the parameters of the productParticipate in on-site implementations if requiredParticipate in on-site Support related meeting with customers/partners if requiredParticipate in the on call 24 hour roster serviceExperience and QualificationsGeneral aptitude for solving problems and using technology to improve processesUnderstanding and experience in implementation of product solutionsAn ability to handle multiple tasks simultaneously and within tight time constraintsProven ability to work through problems with different customer groups achieving positive outcomesUnderstanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems preferredUnderstanding of the importance of Health Informatics standards, reporting requirements and legislative controlsBe able to design and write specification documents related to customer requirementsAbility to work in team (with colleagues/partners eventually located in different town/countries)Education and TrainingBS or MS in Computer Science or equivalent; (Physics, Mathematics, Sciences), ORUniversity degree in medical informatics, management information system, system engineering or any related field.When you would startOur teams are constantly growing, but we are passionate about finding the right fit, even if that takes a little longer.Let us know if you have a specific timeline, and we'll work with you.Where this role is basedYou will be based in our Milan office, with the option to work from home two days per week.Why you should join usStrong company culture: striving for excellence is what we do - that\'s why our recruitment process, through its various steps, will lead you to work with a brilliant and talented cross-functional team.Competitive salary and bonuses: InterSystems\' financial stability always reflects into our offers, which put the company in a very competitive place on the market.Salary reviews and year-end bonuses based on performance are just an example of what you can find in an employment offer at InterSystems.InterSystems Italia is committed to ensuring equal opportunities for all candidates.We believe in fostering an inclusive workplace that respects and promotes diversity, regardless of gender, age, race, religion, sexual orientation, disability, or any other protected status.We encourage applications from suitably qualified individuals of all backgrounds, and are dedicated to creating a fair and non-discriminatory recruitment process.#J-*****-Ljbffr