(Native Japanese) Chat Support Consultant, Crypto
1 settimana fa
Passionate about blockchain technology and the future of digital finance?What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Excited?Let's see what it takes ??What you will do :Provide efficient and excellent customer support in crypto trading via live chat, tickets, and emailHandle customer inquiries, order disputes, and appealsProvide valid, accurate information and solutions to customer requestsManage complaints and appeals, including follow-ups on escalations when requiredMaintain up-to-date knowledge of the company's trading platform and general market conditionsUnderstand customers' needs and deliver constructive feedback to the management teamContinuously seek ways to improve team performance and work efficiencyBe a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidaysWhat you need to succeed in this role :Native Japanese and strong English proficiency (minimum B2; C1 preferred)At least 6–12 months of online customer support experience, preferably in crypto or financial servicesExperience in live chat support and handling customer inquiriesStrong analytical, logical thinking, and problem-solving skillsProof validation skills or payment / banking knowledgeFinancial background is strongly preferredPositive and responsible attitudeCrypto industry knowledge is a plusCRM experience is an advantageBenefits and Perks :Flexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDRewards systemGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentThe items listed in this section may vary depending on the terms of your engagement.Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.Who are we?SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages.Since ****, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences.Grab the chance to join us and send your CV in English, pointing out your outstanding skillsVisit our website: DISCLAIMERWe are a multinational company with unbiased views.The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.#J-*****-Ljbffr
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Multilingual Crypto Chat Support Specialist
3 giorni fa
Lazio, Italia Supportyourapp A tempo pienoA leading support-as-a-service company is seeking a Chat Support Consultant to provide customer support in crypto trading.This role requires native Japanese and strong English proficiency, along with experience in online customer support.Join a multicultural team and enjoy flexible scheduling and the possibility of working fully remotely.Candidates should...
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Lazio, Italia Supportyourapp A tempo pienoPassionate about blockchain technology and the future of digital finance?What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new...
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Lazio, Italia Supportyourapp A tempo pienoPassionate about blockchain technology and the future of digital finance?What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new...
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(Native Japanese) Chat Support Consultant, Crypto
1 settimana fa
Lazio, Italia Supportyourapp A tempo pienoWho are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since **** to deliver secure customer and technical support.We operate globally, supporting clients in 60 languages across diverse industries.So what if you had a chance to be a part of the...
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Remote Crypto Chat Support Specialist
1 settimana fa
Lazio, Italia Supportyourapp A tempo pienoA global Support-as-a-Service leader is seeking a Chat Support Consultant to provide high-quality customer support in crypto trading.The ideal candidate is a native Italian speaker with excellent English skills and at least 6 months of live chat support experience, preferably in financial services.This remote role offers a flexible schedule and various...
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(Native Italian) Chat Support Consultant, Crypto
1 settimana fa
Lazio, Italia Supportyourapp A tempo pieno(native Italian)Chat Support Consultant, crypto (Remote) Who we are?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since **** to deliver secure customer and technical support.We operate globally, supporting clients in 60 languages across diverse...
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(Native Italian) Chat Support Consultant, Crypto
4 giorni fa
Lazio, Italia Supportyourapp A tempo pieno(native Italian)Chat Support Consultant, crypto (Remote)Who we are?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since **** to deliver secure customer and technical support.We operate globally, supporting clients in 60 languages across diverse...
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Lazio, Italia Altro A tempo pienoUrgent: Italian Speaker Back Office Support Consultant (On-site, Greece)Start Date: 16 December **** Hiring UrgentlyLocation: On-site, Greece? Relocation Support: Flight + hotel on arrival + long-term housing assistanceBonus: Performance-based rewardsAbout the Role:Join a global leader in customer experience while being part of a multicultural team.You'll...
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Customer Support Agent
3 giorni fa
Lazio, Italia Aethercore A tempo pienoLisbon is calling!We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon.As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.Key Responsibilities: Respond to...
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Senior Product Manager
1 giorno fa
Lazio, Italia Agoda A tempo pienoJoin to apply for the Senior Product Manager (Japanese native speaking - Bangkok Based) role at AgodaAbout AgodaAt Agoda, we bridge the world through travel.Our story began in ****, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.Today, we are part of Booking...
