After Sales Regional Service Representative...

About the role As the Regional After Sales Representative – Passenger Cars, He/She is responsible for building and maintaining a strong and customer-focused After Sales service level in the designated region.He/She supports the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction.He/She plays an important role in developing, implementing, and maintaining service products and After Sales propositions.He/She ensures that service procedures are carried out correctly and perform all necessary administrative tasks.This role reports directly to the Aftersales Manager in Italy.Key responsibilities- Support the dealer network, focusing on high quality and mutual satisfaction, and act as the BYD after-sales contact person.Ensure that all service procedures are carried out correctly and perform all tasks related to the Aftersales business.- Ensure implementation and follow-up of all BYD aftersales commercial policies and after-sales standards.- Monitor the dealer aftersales business plan and the development of all after-sales activities to achieve BYD P&A and service qualitative and quantitative objectives.- Secure the quality of the service network through timely training, tooling, and other supportive materials.In collaboration with BYD HQ, create, implement, and ensure regular performance reporting.- Introduce BYD Aftersales Service IT systems/platforms, and ensure deployment in each dealer and service shop.- Plan and organize regular dealer visits, meetings, workshops, and other activities within the region/country.- Assist dealer after-sales management in creating the best customer satisfaction and after-sales experience processes (NPS from service).- Support and communicate with BYD spare parts team/warehouse, technical support, and warranty teams regarding critical issue handling, quality investigations, and training.- Integrate the Aftersales area within the overall business scope of BYD in Italy, proactively aligning and coordinating with Sales, Marketing, Dealer Network Development, Product Management, Training, and other relevant departments.Profile- Bachelor's or Master's degree, or equivalent level acquired through education or work experience.- 3+ years of experience in a similar role in automotive / e-mobility within an importer or OEM.- Excellent written and verbal communication skills in Italian and English (mandatory).Chinese is a plus.- High attention to detail, strong time management, resilience and target focus.Proficiency in PowerPoint and presentation skills.- Willingness to travel frequently within the territory and abroad (including potential trips to China), approximately 25% of the time.We Offer- Competitive remuneration based on performance and experience.- Health Insurance (Metasalute) and Meal Vouchers.- Department and company-wide team-building events.- A unique opportunity to contribute to the European transition to Zero Emissions transportation and the de-carbonization of the economy.LocationSouthern ItalyAbout BYD GroupFounded in February ****, BYD Group is a leading high-tech, multi-sector company focused on innovation and development in the automotive, rail, energy, and electronics industries.Committed to creating a better life through technological innovations, BYD Group leverages a powerful network of over 40 subsidiaries and 700,000 employees across more than 400 cities in 79 countries, actively driving the implementation of complete zero-emission and emission-reduction solutions.In ****, BYD Auto sold 3.02 million NEVs (BEV+PHEV) globally, maintaining its position as the world leader in NEV sales.In January ****, BYD became the official partner of UEFA EURO ****, providing eco-friendly mobility services for the championship.BYD embraces the responsibilities and duties of this era, firmly embracing the tides of electrification and automotive intelligence, and is asserting itself as a global leader in new energy vehicles in China and around the world, paving the way for ecological innovation and development.Our goal is to build a zero-emission future that reconnects humanity with nature and a world of clean air.We are looking for talent to join this mission and make a positive impact in a diverse and dynamic world??.#J-*****-Ljbffr