Business Ops Manager...

1 settimana fa

Milano, Italia Wonderful Ltd. A tempo pieno

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.Role OverviewReporting to: Head of Business Strategy Europe (Irene Paternoster), dotted line to Global Partnerships (Roi)The Business OPS Manager is a key role designed to strengthen the region's GTM execution across both Sales and Partnerships.The position provides structured support on account intelligence, stakeholder mapping, strategic material preparation, forecast coordination and CRM/process governance.This person acts as a connective layer across the regional GTM organization, the global Partnerships team, the COO Office and Business Operations, ensuring alignment, discipline and operational readiness as the region scales.Key Responsibilities- Drive account intelligence, stakeholder and shareholder mapping, and research on priority enterprise accounts.- Prepare strategic materials including account briefs, stakeholder maps, opportunity summaries and cross-region coordination documents.- Enable practical and tactical alignment across KAMs and SAMs, particularly in multi-region opportunities.- Collaborate closely with the global Partnership organization (Roi and Noam) and local Partner Managers to ensure consistency in co-sell and partner motions.- Support alignment between Sales and Partnerships for shared accounts and GTM priorities.Business Support (COO Office + Forecast)- Support the development and coordination of the regional forecasting process as it becomes more structured.- Act as a point of coordination with the COO Office to ensure accuracy, consistency and timely visibility of regional performance and pipeline.- Contribute to analyses, insights and reporting supporting regional planning and prioritization.Operational Support (Business Operations + CRM)- Serve as the regional liaison for CRM governance, process alignment and data quality with Business Operations (Tal's team).- Help embed operational standards, GTM processes and documentation across countries.- Monitor and improve data consistency across Italy, Spain, France and Portugal.- Identify inefficiencies and support scalable process improvements.This role works closely with:- Regional GTM teams: KAMs, SAMs, Account Directors- Global Partnerships: Roi, Noam and local Partner Managers- COO Office: for forecast coordination and visibility- Business Operations (Tal): for CRM, process governance and operational discipline- Business Strategy Europe (Irene): for strategic alignment and prioritiesRequirementsHard Skills- Master's degree in Economics, Management, Business, Political Science or related fields.- Strong analytical and synthesis capabilities.- Experience or strong inclination toward sales enablement,, GTM strategy or sales operations.- Proficiency in Microsoft Office; familiarity with Salesforce or HubSpot preferred.- Strong command of English and at least one South Europe language (Italian, Spanish, French or Portuguese).Soft Skills- Structured thinking, attention to detail and solid problem-solving abilities.- Ability to work with multiple stakeholders and coordinate across functions.- Proactive, reliable, able to manage ambiguity and operate in a fast-paced international environment.- Strong communication and organizational skills.#J-*****-Ljbffr

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