Front Office Agent

Job OverviewIn the **** season we are looking to expand the reception team at Hotel Cipriani, Belmond Hotel, Venice by recruiting a Front Office Agent and a Front Office Agent for the night shift (two nights per week, replacing the Night Supervisor).The positions are full-time, running from the start of April to the end of September ****.The ideal candidate will possess a strong passion for luxury hospitality and a dedication to creating unforgettable experiences for our guests, demonstrating attentiveness, courtesy, and proactivity at all moments.ResponsibilitiesPrimary duties include welcoming arriving guests, logging and preparing keys, escorting and rooming, responding to all requests and anticipating needs when possible, handling complaints, coordinating and communicating appropriately with all departments, adhering to LQA standards and internal procedures, recording preferences and posting any incidental charges, and verifying and processing guest transactions.RequirementsPrevious experience in a 5* or 4*+ hotel position is essential; fluency in Italian and English is required. French proficiency is preferred.Strong communication and active listening skills, empathy, and teamwork abilities.Knowledge of LQA standards will be considered a plus.Candidates must possess the required documents to work in Italy at the time of application.Applicants lacking at least 2–3 years of experience in a comparable role and category will not be considered.BenefitsSeasonal fixed-term contract with the right of priority for subsequent seasons.Corporate welfare program and a results-based award upon reaching the quality objectives set for the hotel.Cafeteria and gym available for staff.Life insurance.Uniform provided by the hotel, with washing and ironing handled by the property's laundry.Extensive training program, both in person and online through the Beat platform.Participation in Discovering Belmond, offering F&B discounts and free stays at other Belmond properties.Staff activities organized during the season.ABOUT BELMONDBelmond was born from a passion for connecting discerning travellers with the world's most remarkable properties, locations and journeys. From hotels and trains to river cruises and safari lodges, Belmond's Slow Luxury invites guests to discover a new pace of travel as they savour time, engage with local culture, and connect with nature and people around them through incomparable experiences and unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in ****, Belmond has grown into a global collection of 44 properties spread across 25 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since ****. Belmond later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil's Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world's most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since ****, Belmond has been part of the world's leading luxury group, LVMH (Moët Hennessy Louis Vuitton).belmond.comFollow Belmond: Instagram • Youtube • Facebook • Please visit the Belmond Media Hub#J-*****-Ljbffr