Engagement Operations Coordinator

1 giorno fa

Bardi, Italia K2 Partnering Solutions Ltd A tempo pieno

K2 Partnering Solutions is a global provider of unique end-to-end consultative solutions in the enterprise applications, AI, and cloud space.Contract type: Fixed-term contract (12 months) – maternity leave coverThis is a position that requires at least 2 years of work experience in the field of CX.The role of "Engagement Operations Coordinator" has close relationships to Shared Services departments including Accounting and Credit Control and also Sales.Allocated responsibility to a region.Requirements include, but are not limited to:ResponsibilitiesCorrect setup of the Operations related section of the Salesforce deal sheet tube map.This relates to new and renewal deals.Direct client and consultant relationships to verify information and build relationships.Deal Sheet data entryContract (SOA/STC/SOW) creation and sending in collaboration with ComplianceMonitoring SOW status (pending vs received) / PO receiptSupport the sales team with their commissions through the above deal sheet cleanup.Ownership for Consultant / Client Onboarding for new/renewal deals including sending or checking SOAs/SOWs as required.Timesheet and Expense collection and processing including Professional Services agreements, permanent placements or payroll solutionsConsultant invoice processingCustomer Invoice creation and processing (Including Perm)Direct contact with business associates for timesheet related, other queries, renewals and offboardingIssue investigation and close collaboration with departments like IT, K2 Konnect Product Support, Credit Control, Accounting or SalesProcessing of credit notesQualifications and SkillsExcellent communication skills: Ability to communicate effectively and professionally with various stakeholders internally and externallyCustomer service orientation: Ability to perform in a service oriented roleOrganisational skills to ensure the right level of prioritisation whilst multitasking a variety of tasksProblem solving skills: Ability to understand and solve problems that may arise as part of the day to day operationsAttention to detail: Strong attention to detail is essential to avoid errors and ensure accuracyAdaptability: Being able to adapt in an ever changing, fast paced environmentDesire to constantly improve efficiencies and processes in the workflowTeamwork: Collaborate effectively in a team environment.Fluency in English, any additional European language may be a bonusThis job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.K2 Partnering Solutions is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.#J-*****-Ljbffr

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