Icqa & Iss Area Manager, Inventory Control And Quality Assurance...

Overview ICQA & ISS Area Manager, Inventory Control and Quality Assurance role overseeing Inventory Control (IC) and Inbound Support Services (ISS) within a Fulfillment Center.The position focuses on maintaining accuracy, quality of service, and safe, efficient operations across inventory control and QA activities to support customer expectations.Responsibilities- Managing the site-based Inventory Control and Quality Assurance team- Maintaining Health and Safety standards within your sphere of influence and promoting a positive Health and Safety culture on-site- Monitoring KPIs regarding accuracy and integrity of Quality and Inventory transactions; providing feedback to Operations where necessary- Reviewing and analyzing customer defect data, and developing action plans to reduce and eliminate causes of issues- Developing and executing action plans on a daily, weekly, and monthly basis to increase quality, inventory accuracy, and service satisfaction- Partnering with Management to communicate Inventory Control and Quality Assurance policies and procedures and monitor compliance in the Fulfillment Center- Carrying out supervisory responsibilities in accordance with Amazon's policies and procedures, including:- Interviewing and training exempt and non-exempt employees- Setting and meeting operational goals- Planning and forecasting- Assigning and directing work and employee deliverables- Performance appraisal of team members- Rewarding and disciplining employees where appropriate- Building understanding of Fulfillment Center inventory systems and processes, and providing assistance for problem-solving- Acting as the primary link between Corporate Retail teams and Fulfillment Center Operations- Investigating, managing, and re-escalating Retail, Vendor, and Catalog tickets to resolve receiving and inventory issues- Supporting the resolution of problem items that cannot be received under standard receiving conditions- Communicating clearly with associates and leaders to provide instructions, updates, and escalation status- Maintaining safe, organized work areas while supporting consistent operational performance and customer experienceBasic Qualifications- Bachelor's Degree from an accredited university or equivalent qualification- Demonstrated solid proficiency in time management and in organizing large amounts of data- Resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex environment- Proven ability to influence, with varying levels of seniority within an organization- Previous experience in inventory placement and optimization- Fluent user of the MS Office suite, especially Excel; MS Access experience is a plus- Excellent verbal and written communications skills in the local language and EnglishPreferred Qualifications- 2+ years of experience using Microsoft Office tools, particularly Excel, for tracking, reporting, and analysis- Experience working in a Fulfillment Center, Receiving, ICQA, or Operations support function- Strong analytical abilities with experience in inventory analysis and topography optimization- Expert in data mining and data preparation, with the ability to turn large data sets into actionable insights- Ability to quickly learn and apply new software systems and data analysis tools- Experience with Lean and Six Sigma methodologies and continuous improvement techniques- Strong problem-solving skills with the ability to investigate issues, identify root causes, and drive resolution- Effective communicator able to work cross-functionally with associates, managers, and corporate stakeholders- Comfortable operating in a fast-paced, deadline-driven environment with competing prioritiesAccommodations and CultureOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Posted: July 31, **** (Updated 7 days ago)Posted: July 31, **** (Updated 4 days ago)Posted: December 23, **** (Updated 24 days ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr