Head Of Account Management...

Join to apply for the Head of Account Management role at ScalapayAt Scalapay, we're shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning.We operate in a fast-moving, tech-driven environment, and we're looking for people who thrive in change, think boldly, and take initiative.If you're ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe's most ambitious fintech teams.#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.THE MISSIONAs Head of Account Management, you will own the relationship with our top merchants as well as leading and managing a team of (K)AM, reporting directly to the VP of Growth.This is a hands-on management position with the goal of leading by example, while structuring best practices, processes, reporting and KPI.Your purpose is positioning Scalapay's services and performances in front of C-Levels, while applying BNPL strategically into the merchant's customer lifecycle.You are here to build what account management looks like, as Scalapay evolves its services and products.You will- Manage Key Strategic Merchants in Scalapay's portfolio.This enables you to build deep knowledge of Scalapay and to establish your credibility.- Have a heavy focus on strategic oversight to grow Key Account success in the region through best practices.- Coach, train, and mentor a team of 3-4 (K)AMs focusing on their personal and professional development.You define the account portfolio, set the individual targets and track impact.You define action plans to reach individual and team targets.- Retain merchants with a strong focus on containing churn and increasing margins, ensuring the relationship is strong and business KPIs are met.- Lead proactive stakeholder management and relationship building with C-Level for yourself and the team with a minimum of 30% travelling time.- Consult our merchants on how to increase customer LTV while reducing CAC, applying BNPL strategically into their sales and marketing practices.Who We're Looking For- You have 10+ years of professional experience in Account Management, and 4+ years of experience in team management.- You have experience with Enterprise clients, defined as multi-stakeholder management in management-oriented organizations.- You have relevant experience in a fast-paced tech environment.- You have a proven track record on commercial success (renegotiating/upselling/cross-selling at enterprise level).- You are fluent in Italian and in English.- As the team is based in Milan, we are looking for someone that can easily be present in our Milan office.Nice to Have- Experience in a tech startup/scale-up.- Experience in marketing and sales consulting.- Experience in the payment/fintech industry.- Experience in the Retail/eCommerce/Travel.Why you should join Scalapay- Attractive packages based on skills and experience.- International environment with significant challenges to be met every day.- Lots of opportunities to work with a team of industry tech leaders who are focused on delivering products that offer exceptional user experiences.- Personalised support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow- Latest technologies and being encouraged to bring your flair to the role.Hiring process- A quick chat with one of our Talent Acquisition team members.- A first interview with the VP Growth to deep dive into your attitude and motivation.- A case study to test your hard skills, that will be debriefed with your Manager and VP Growth.- A final chat with Simone (our CEO) where he will share and assess the Scalapay Values.Want to learn more?Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.Pro tip: send your CV in English ??Super Pro tip: we know that application processes can be scary and frustrating but... we look for talent, not people that tick all our boxes.We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.Seniority levelDirectorEmployment typeFull-timeJob functionBusiness Development and SalesReferrals increase your chances of interviewing at Scalapay by 2x.#J-*****-Ljbffr