Sr. Manager, Tpm, Alexa Communications

Job ID: | Amazon.com Services LLCThe Alexa Communications team aspires to make it effortless for Alexa to connect and coordinate with the world by anticipating, personalizing, and acting on every communication.Our team is hiring a talented and experienced Senior Manager, TPM to help manage the portfolio of Alexa Comms programs to build LLM-powered, next-generation communication features that enable customers to connect with each other (e.g., calling, drop-ins, announcements) and also communicate with Alexa to drive actions (e.g., by email, texting, mobile share).We are seeking an experienced, entrepreneurial, big thinker for leading multiple confidential initiatives within Alexa.You will be joining a team doing innovative work, making a direct impact to customers, showing measurable success, and building with the latest AGI/LLM systems.In ****, we have the opportunity to build new products and features from the ground up and we are looking for strong leaders who are not afraid of taking bold bets and trying new things to improve the customer experience for Alexa Communications.What We're Looking ForMake a huge impact as an people managerJoin a team of smart and passionate professionals who will challenge you to grow every daySolve difficult challenges in a constantly changing technology landscapeCreate applications at a massive scale used by millions of peopleWork with next generation AGI/LLM systems to deliver real customer experiencesDesired ExperienceDriving cross functional programs end-to-end from ideation, analysis, prototyping, development, metrics, and monitoringManaging a portfolio of cross functional initiativesManaging executive level stakeholder management and communicationEstablishing mechanisms for agility, scale and data-driven decision makingDriving continuous improvement initiativesGrowth MindsetInnovate, simplify, reduce waste, and increase efficiencyUse data to make decisions and validate assumptionsAutomate processes otherwise performed by humansLearn from others and help those around you growKey Job ResponsibilitiesLead and mentor a team of 10+ Technical Program Managers supporting Comms initiatives across sync, async, contacts management, device software and common services.Partner with engineering teams, leadership, product management, and UX to ensure we're building the best customer experience using innovative technologies.Serve as the single POC for broader Alexa+ mechanisms like LRs, Deep Dives, Product Days.Stakeholder management across Alexa and partner teams and manage executive level communications.Lead the roadmap prioritization process.Manage cross functional quality initiatives like CPDR deep dives and fixes.Establish and improve processes for managing complex, cross-functional programs and coordinating release schedules.Basic Qualifications15+ years experience in technical program/product management or software engineering7+ years experience managing technical teams, including managersBachelor's degree in Computer Science, Engineering or related fieldStrong technical background with ability to understand complex architectures and technologiesExperience leading large-scale consumer-facing products/servicesTrack record of delivering results in a fast-paced, ambiguous environmentExcellent communication, analytical and organizational skillsPreferred QualificationsExperience with AI/ML, LLM, privacy/security technologiesKnowledge of cloud technologies and distributed systemsExperience with Agile and Lean methodologiesStrong product sense and customer focusAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.Our compensation reflects the cost of labor across several US geographic markets.The base pay for this position ranges from $175,200/year in our lowest geographic market up to $302,900/year in our highest geographic market.Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.Amazon is a total compensation company.Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.For more information, please visit This position will remain posted until filled.Applicants should apply via our internal or external career site.#J-*****-Ljbffr