Ebs Customer Service Agent...

11 ore fa

Bardi, Italia Ecolab A tempo pieno

OverviewAbout us and about the role: Ecolab is looking for a Customer Service Agent with Italian and English.This role is very important as you'll be providing customer service support to Ecolab external and internal customers to ensure our clients are well supported with excellent decision making, business communication, fast response time, and accurate information.Ecolab Customer Service Associates are the first point of contact for our internal and external customers.The ideal candidate will require analytical skills to process various non-standard inbound requests and general inquiries submitted via fax, e-mail, phone or web.ResponsibilitiesAddress on average ******* inbound inquiries each day from internal & external customers while following department guidelinesHandle inbound and outgoing phone callsManage orders via e-mail and phoneTrack and trace order-related inquiriesAccept and process transactions in SAP / CRMProcess customer confirmations and investigate shipment statusInterface with other departments to resolve problems related to order to cash cycleAchieve target goals for daily deadlines and monthly order qualityQualificationsHigh school diploma or equivalentLanguage knowledge: Fluent in Italian (C2) and advanced level of English (minimum B2)Good MS Office skillsStrong customer orientationEffective business writing in a professional and friendly approachGood problem-solving and decision-making abilitiesEmbrace repetition of core job duties in a fast-paced environmentMinimum 6 months of customer service experience is considered an advantageExperience using Customer Service software or / and SAP is considered an advantageNo immigration sponsorship offered for this roleWhat's in it For YouMake a difference: Join us and be part of a stable, growing global Fortune 500 company where future mattersWork life balance: Enjoy a hybrid working modeWe see you: Be recognized for meeting goals, and secure opportunities for advancementLearning and trainings: Sharpen your professional business acumenBenefits: cafeteria, medical, dental, vision, subscription, stock purchase plan, language learning options and more#J-*****-Ljbffr

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