Account Executive

Account Executive - Milanrole atBooking.comAbout UsAt Booking.com, data drives our decisions.Technology is at our core and innovation is everywhere.Our company is more than datasets, lines of code or A/B tests – we bring the thrill of the first night in a new place, the excitement of the next morning, the friends you meet, the journeys you take, the sights you see and the memories you make.Through our products, partners and people, we make it easier for everyone to experience the worldBooking.com is seeking a full-time Account Executive for our lovely Milan office.Role DescriptionAs an Account Executive you will support new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of visitors on the Booking.com website.You will build partner webpages and train them on how to use Booking.com's extranet and systems that improve their availability and supply.This role is hybrid – 40% of your time will be spent in our Milan office.Key Job Responsibilities and DutiesPro-active communication with partners in your region by telephone to assist with development of Booking.com's business.Lead a portfolio of partners as their primary point of contact, answering questions and following up when needed.Identify new potential partner leads and pass them on for further follow-up.Maintain a stable relationship with partners, ensuring they offer Booking.com customers the best availability and competitive pricing.Become an expert in Booking.com's products so the benefits and usage can be explained in detail.Find opportunities for partners that improve Booking.com's business by using segmentation to prioritize.Receive and resolve Customer Service issues related to the managed portfolio efficiently.Support the organization of events such as workshops and webinars for partners, attending and participating in partner events.Handle inbound calls and written requests from accommodation partners.Showcase team spirit for office-related projects and ad-hoc tasks based on company priorities and business needs.Qualifications & SkillsExcellent face-to-face and telephone communication skills.Proficient English & Italian speaker and writer.Affinity or experience within e-travel and/or hotel/travel industry is a plus.Pro-active, sense of responsibility and the ability to work independently.Great teammate, motivated and enjoys working in e-travel and hospitality.Authorized to work in Italy.Benefits & Perks - Global Impact, Personal RelevanceAnnual paid time off and generous leave scheme including parent, grandparent, bereavement, and care leave.Hybrid working with flexible arrangements and up to 20 days per year working from abroad.Industry-leading product discounts – up to €1,400 per year – for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.Inclusion at Booking.comInclusion has been a core part of our culture since day one.Our journey starts with our employees who represent over 140 nationalities and a wide range of backgrounds, genders and sexual orientations.We ensure colleagues with disabilities have the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions and to receive other benefits and privileges of employment.Application ProcessLet's go places together – How we Hire.This role does not come with relocation assistance.Booking.com is a proud equal opportunity workplace and an affirmative action employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Pre-Employment ScreeningIf your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law.Seniorities and Employment TypeSeniority level: Not applicableEmployment type: Full-timeJob function: Sales and Business DevelopmentIndustry: Software Development#J-*****-Ljbffr