Plant Quality Specialist – Knoll Italy

Why join us?Knoll uses modern design to connect people to their work, their lives, their world.Since ****, we have been recognized internationally for creating workplace and residential furnishings that inspire, evolve, and endure.Our purpose is design for the good of humankind.It's the ideal we strive toward each day in everything we do.Being a part of Knoll means being a part of something larger than your work team, or even your brand.We are redefining modern for the 21st century.And our success allows Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.COMPACT JOB DESCRIPTION – ENGLISH JOB TITLE: Plant Quality Specialist – Knoll Italy Reports to: Quality Director Functional safety reporting: RSPP Role Summary Ensures compliance of products and processes with corporate standards, customer requirements, and ISO norms.Owns plant quality performance and the full customer claims process.Supports HSE activities by acting as ASPP, collaborating with the RSPP.The role requires strict adherence to all MillerKnoll procedures and standards related to Quality and Safety.Key Responsibilities Maintain and improve the plant Quality Management System in line with ISO **** and MillerKnoll Quality Procedures and ISOs.Define and control product/process specifications; oversee incoming, in-process, and final inspections.Lead non-conformity management, corrective actions, and KPI reporting.Manage the full customer claims process, performing investigations, root cause analysis, and customer communication.Drive continuous improvement initiatives (8 Step, PDCA, FMEA).Support supplier qualification, audits, and material conformity processes.Act as plant ASPP, ensuring compliance with Italian safety regulations (D.Lgs. *****) and with MillerKnoll Safety Procedures, working in coordination with the RSPP.Requirements Degree in Engineering or related fields.Experience in quality management within manufacturing (preferably metal furniture).Knowledge of quality tools (8D or Step, FMEA, SPC, ...).Experience in HSE topics and familiarity with Italian safety regulations (D.Lgs. *****).Willingness to assume ASPP duties (qualification to be acquired with company support).Strong analytical, communication, and problem-solving skills.Fluent English; proficient with Microsoft Office and quality systems.JOB DESCRIPTION COMPATTA – ITALIANO JOB TITLE: Plant Quality Specialist – Knoll Italy Riporta a: Direttore Qualità Riporto funzionale sicurezza: RSPP Sintesi del Ruolo Garantisce la conformità di prodotti e processi agli standard aziendali, ai requisiti cliente e alle normative ISO.È responsabile delle performance qualità di stabilimento e dell'intero processo reclami cliente.Supporta le attività HSE svolgendo operativamente il ruolo di ASPP e collaborando con l'RSPP.Il ruolo prevede il rispetto rigoroso delle procedure MillerKnoll in materia di Qualità e Sicurezza.Responsabilità Principali Gestire e migliorare il Sistema di Gestione Qualità secondo ISO **** e Procedure MillerKnoll ed ISO in generale.Definire e controllare specifiche di prodotto e processo; supervisionare controlli in accettazione, in-process e finali.Gestire non conformità, azioni correttive/preventive e KPI qualità.Gestire l'intero processo reclami cliente, inclusa investigazione, analisi cause e comunicazione verso cliente e corporate.Guidare attività di miglioramento continuo (8Step, PDCA, FMEA).Supportare audit fornitori, qualifiche e conformità materiali.Svolgere il ruolo operativo di ASPP, garantendo conformità al D.Lgs.***** e alle Procedure di Sicurezza MillerKnoll, in coordinamento con l'RSPP.Requisiti Laurea in Ingegneria o discipline tecniche affini.Esperienza nella gestione qualità in ambiente produttivo (preferenza: metal furniture).Conoscenza degli strumenti qualità (8D or 8Step, FMEA, SPC, ..).Esperienza in tematiche HSE e conoscenza della normativa italiana sulla sicurezza (D.Lgs. *****).Disponibilità a ricoprire il ruolo di ASPP (qualifica ottenibile tramite formazione aziendale).Forti capacità analitiche, comunicazione e problem solving.Ottime capacità analitiche e comunicative; buona conoscenza dell'inglese.Who We Hire?Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities.Knoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more.Here, you can bring your whole self to work.We're committed to equal opportunity employment, including veterans and people with disabilities.MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.