Freelancer Short-Term Rental Virtual Customer Assistant | Remote Job

7 giorni fa

Lazio, Italia Xenia A tempo pieno

We are seeking a freelancer bilingual Virtual Assistant fluent in Italian and English to manage customer support for our short-term rental business.This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations.Theroleinvolves handling guest messages, assisting with check-in and check-out, and addressing general requests.Experience in the hospitality sector and familiarity with digital tools are essential.Thegoalis to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates.Schedule :Weekly rotation shifts from Monday to Sunday, ensuring Customer Support coverage from 9:00 a.m. to 11:00 p.m(CET)Key ResponsibilitiesManage guest messages via PMS and WhatsAppAssist guests during check-in and check-out processesRespond promptly and professionally to guest inquiriesFollow established procedures and communication templatesEnsure a smooth and positive guest experienceRequired Skills & ExpertiseCustomer SupportHospitality & TourismShort-Term Rental OperationsFluency inItalian and English(written and spoken)Excellent communication and time management skillsStrong familiarity with digital tools and online platformsAbility to work independently in afull-remote environmentWe are looking for freelancers or people willing to open a VAT number.Apply now

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