Air Freight Healthcare Customer Service Operator
12 ore fa
Air Freight Healthcare Customer Service OperatorThe Air Freight Healthcare Customer Service Specialist is responsible for managing and coordinating temperature-sensitive and time-critical healthcare shipments via air freight.This role ensures compliance with healthcare regulations, airline requirements, and customer service standards while providing proactive communication and issue resolution for pharmaceutical, medical device, and life-science logistics customers.Key ResponsibilitiesServe as the primary point of contact for healthcare air freight customersCoordinate end-to-end air freight shipments, including booking, documentation, and tracking.Manage temperature-controlled shipments (ambient, frozen, Passive, Active)Ensure compliance with GDP, IATA, airline, and country-specific regulationsPrepare and verify air freight documentation (AWB, commercial invoices, packing lists, MSDS, etc.)Monitor shipments in transit and proactively address delays, deviations, or temperature excursionsLiaise with airlines, ground handlers, customs brokers, and internal Network teamsProvide timely shipment status updates and exception managementHandle urgent, time-critical, and high-value healthcare cargo with accuracy and discretionSupport audits, quality checks, and continuous improvement initiativesMaintain accurate records in TMS and customer systemsRequired Qualifications2–5 years of air freight customer service experience.Strong knowledge of air freight operations and Incoterms.Familiarity with GDP, IATA, and cold chain logistics requirementsExcellent communication and customer service skillsStrong problem-solving and decision-making abilitiesAbility to work under pressure and manage multiple shipments simultaneouslyPreferred Skills & CertificationsIATA DGR CertificationKnowledge of customs clearance processesKey CompetenciesAttention to detailSense of urgencyCustomer-focused mindsetRegulatory compliance awarenessTeam collaborationTime managementWorking hoursFull-time: **********LocationUPS SCS Peschiera Borromeo (MI)Employee TypePermanentSeniority levelEntry levelEmployment typeFull-timeJob functionOtherUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.#J-*****-Ljbffr
-
Bardi, Italia Ups A tempo pienoA global logistics company in Peschiera Borromeo seeks an Air Freight Healthcare Customer Service Specialist to manage temperature-sensitive healthcare shipments.The role involves coordinating air freight logistics while ensuring compliance with various regulations.Ideal candidates have 2-5 years of customer service experience in air freight, strong...
-
Junior Air Export Operator: Global Shipments
2 settimane fa
Bardi, Italia Kintetsu World Express A tempo pienoA logistics company in Italy is seeking a Junior Air Export Operator to handle air shipments and provide exceptional customer service.The role requires fluency in English and proficiency with MS Office, along with a background in international freight forwarding.This entry-level position offers a full-time employment opportunity to manage the shipment...
-
Junior Air Export
2 settimane fa
Bardi, Italia Kintetsu World Express A tempo pienoKWE Italy is looking for a Junior Air Export Operator to join our office in Milano (Pioltello).Job profileComplete processing of air shipments, from the pickup of goods to arrival at the destination; providing information and updates to clients regarding shipment operations; Supporting the sales department in negotiating rates and quotes for services.Provide...
-
Junior Air Export Customer Service
2 settimane fa
Bardi, Italia La Soluzione S.P.A. A tempo pienoUn'agenzia per il lavoro in Italia cerca un Junior Customer Service Aereo Export per gestire le spedizioni internazionali.Sarai parte di un team dedicato, occupandoti di comunicazioni operative e supportando il processo di sdoganamento.Richiediamo diploma, buona conoscenza dell'inglese e capacità organizzativa.Offriamo contratto di apprendistato con...
-
Customer Service Operator
12 ore fa
Bardi, Italia Carlsberg Group A tempo pienoCosa farai (responsabilità chiave)A riporto del Customer Service Manager, sarai inserito/a nelle attività ordinarie del team dedicato al canale Off Trade, Export, Clienti Speciali e Intercompany: l'operatore di customer service agisce come link tra la nostra rete vendite ed il nostro cliente finale; fornisce informazioni sul prodotto e risponde alle varie...
-
Bardi, Italia Jr Italy A tempo pienoImpiegato amministrativo addetto al customer service, cremonaRandstad Italia SpAcremona, ItalyRandstad Italia spa- Divisione Healthcare- ricerca per azienda operante nel settore di medicina del lavoro e formazioneIMPIEGATO AMMINISTRATIVO addetto al customer serviceResponsabilitàassistenza clientigestione chiamategestione problemi e richieste...
-
Customer Service Operator
1 settimana fa
Bardi, Italia Adecco Italia Spa A tempo pienoAdecco Italia S.p.A., divisione Logistica Business, ricerca per azienda leader nel settore logistico una figura come Customer Service Operation:Responsabilità:-Contatto con clienti-contatto con corrispondenti esteri-Aggiornamento di tool dei clienti o di DHL-Preparazione di reportRequisiti:- Inglese scritto e parlato livello Intermedio- Excel e pacchetto...
-
Customer Service Operator
7 giorni fa
Bardi, Italia Adecco A tempo pienoAdecco Italia S.p.A., divisione Logistica Business, ricerca per azienda leader nel settore logistico una figura come Customer Service Operation:Responsabilita: -Contatto con clienti-contatto con corrispondenti esteri-Aggiornamento di tool dei clienti o di DHL-Preparazione di reportRequisiti:- Inglese scritto e parlato livello Intermedio - Excel e pacchetto...
-
Customer Service Operator
1 settimana fa
Bardi, Italia Adecco A tempo pienoAdecco Italia S.P.A., divisione Logistica Business, ricerca per azienda leader nel settore logistico una figura come Customer Service Operation:Responsabilita: -Contatto con clienti-contatto con corrispondenti esteri-Aggiornamento di tool dei clienti o di DHL-Preparazione di reportRequisiti:- Inglese scritto e parlato livello Intermedio - Excel e pacchetto...
-
Customer Service Operator...
5 giorni fa
Bardi, Italia Adecco A tempo pienoAdecco Italia S.p.A., divisione Logistica Business, ricerca per azienda leader nel settore logistico una figura come Customer Service Operation: Responsabilita: -Contatto con clienti-contatto con corrispondenti esteri-Aggiornamento di tool dei clienti o di DHL-Preparazione di report Requisiti:- Inglese scritto e parlato livello Intermedio - Excel e pacchetto...
