Concierge - Luxury Hotel

About Four Seasons: Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: An urban retreat steeped in historic beauty.Stroll the city's biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features.Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.About the role At Four Seasons Hotel Firenze we are looking for a passionate Concierge Intern to support the Concierge team in accommodating different guests' requests.With the support of our Concierge team, this position is committed to enhance guests experiences, making their stay that much more enjoyable What you will do Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.Assist customers in inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.Promptly inform the Management team in case of guests' complaints.Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.Be knowledgeable regarding activities available in the city, restaurants, museums, attractions, maps, and other local attractions.Learn how to utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.Answer internal and external calls and direct them appropriately in the absence of a Switchboard Operator.Assist with other Front Office tasks when needed.Develop and present a project work to reinforce training.What you bring Education: High school education or equivalent experience.Service passion about delivering true genuine guest experiences.Attention to detail, strong interpersonal skills and a team work approach.Reading, writing and oral proficiency in Italian and English Travel required: None What YOU can expect: Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done.We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.The benefits offered by Four Seasons Hotel Firenze include: Free work clothes with dry cleaning available Quality meals at our Employee restaurant Employee discounts in our Four Seasons outlets and other suppliers in town Access to the Wellbeing hotel program Excellent Training and Career Development opportunities Opportunities to build a successful career with global potential Schedule & Hours: This position is based at the Four Seasons Hotel Firenze and the contract is full time internship You must possess the legal right to work in Italy at the time of application