Operations Strategy Lead

11 ore fa


Bardi, Italia Zappyrent A tempo pieno

Operations Strategy LeadTop 50 Fastest Growing Startups in Southern Europe **** (Sifted)VC-backed, disrupting the rental marketAbout UsAt Zappyrent, we are redefining long-term home rentals by making the process easier, safer, and more efficient for both tenants and landlords.Our platform automates the rental journey, eliminating friction in a market ripe for disruption.Join a fast-growing team that is reshaping the real estate experience in ItalyThe RoleWe are looking for a former consultant (or a similar profile) who is willing to get their hands dirty and build the processes that will manage thousands of apartments across Italy.We are looking for a process architect.You will work side by side with the COO to eliminate inefficiencies and scale operations without linearly increasing headcount.What Youll DoProcess Engineering: Map the post-acquisition funnel (from booking to check-out) and identify where we lose time or margin.Customer Experience Ownership: Design and build an experience that is consistently 10x better than existing alternatives, setting a new benchmark for how property management should feel for both landlords and tenantsOperational Excellence: Coordinate with operations function managers using data-driven insights and optimized workflows.Automation & Tools: Implement and optimize the tech stack (Ai and automations) to reduce manual tasks to ZERO.Enable a model where people focus on high-value, human interactions with customers, while the underlying operations run 100% automatically in the background.Scalability Planning: If volumes double tomorrow, you already have a plan in place to ensure the organization can absorb the impact.Who You AreBackground: 2–3 years in a consulting firm or in BizOps / Operations roles within a high-growth scale-up.Analytical Mindset: If you cant measure it, it doesnt exist.Excel is your native language, but you know how to turn numbers into concrete actions.Startup Pragmatism: Were not looking for observers, but for problem solvers.Location: Our office is located in the Duomo area, Milan.Languages: Full professional proficiency in Italian (to create local content) and English (for internal communication and strategy)Why Join Us:Real Impact: What you design in the morning gets implemented in the afternoon and impacts thousands of users the very next day.Founder Exposure: You will work in direct contact with the leadership team in a transparent, low-bureaucracy environment.Equity: We offer stock option plans so you can participate in the value you help create.Ready to help us scale Zappyrent to the next level?


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