Bmc Helix Process
4 giorni fa
Due to the growth of our team, Intellisync is looking for an ITSM Specialist with strong knowledge of IT Service Management (ITSM) processes and advanced expertise in ITSM platforms — particularly BMC Helix .The ideal candidate has proven experience in configuring, customizing, and managing ITSM platforms to support the implementation and optimization of processes such as Incident, Request, Change, Problem, and IT Asset Management.You will collaborate with customer IT teams to ensure that implemented solutions are aligned with ITIL best practices and business objectives.Responsibilities - Configure, customize, and administer the customer's ITSM platform to support ITSM processes - Manage the implementation of ITSM modules, including Incident, Problem, Change, Asset, and Request Management - Analyze business requirements and translate them into technical solutions on the ITSM platform - Provide technical support and troubleshooting - Collaborate with IT teams and stakeholders to improve and optimize business processes - Ensure all implementations adhere to ITIL best practices - Monitor and optimize system performance Qualifications You will receive a positive evaluation if you have: - 2–3 years of experience with BMC Helix (formerly Remedy) or other ITSM solutions - Strong knowledge of ITSM processes and ITIL best practices - Ability to configure and customize ITSM modules on BMC Helix - Experience in troubleshooting and supporting ITSM platforms - Skills in integrating ITSM platforms with other enterprise systems - Excellent communication skills and teamwork ability - Customer-oriented communication style - ITIL and/or BMC Helix certifications (preferred) Soft Skills - Strong analytical and problem-solving skills - Effective communication and teamwork attitude - Customer-focused mindset - Ability to manage priorities and meet deadlines - Proactive approach and attention to detail - Flexibility in dynamic and evolving environments What We Offer - Inclusive, supportive, and people-oriented workspaces surrounded by green areas - Extensive learning opportunities and a flexible career path - Hybrid working model (3 days on site + 2 days remote)
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Bmc Helix Support
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Bmc Helix Administrator
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Lazio, Italia Müller`S Solutions A tempo pienoAs a BMC Helix Administrator (Remote) at Müller's Solutions, you will play a vital role in maintaining and optimizing our BMC Helix environments.This remote position requires extensive knowledge of the BMC Helix platform, where you will be responsible for administering system configurations, managing user access, and ensuring high availability of our...
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Bmc Helix Developer
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Lazio, Italia Müller'S Solutions A tempo pienoMüller's Solutions is looking for a talented BMC Helix Developer to join our dynamic team remotely. In this position, you will focus on the design, development, and enhancement of applications within the BMC Helix framework to address our clients' unique business challenges. Your expertise will drive the customization and optimization of Helix solutions,...
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Lazio, Italia Müller`S Solutions A tempo pienoMüller's Solutions is looking for an enthusiastic BMC Helix Support / Technical Support Analyst to join our remote team.In this vital role, you will deliver superior technical support to our clients using BMC Helix, assisting them with troubleshooting and resolving various technical challenges related to the software.This position requires a proactive...
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Bmc Helix Support
1 settimana fa
Lazio, Italia Müller`S Solutions A tempo pienoMüller's Solutions is looking for an enthusiastic BMC Helix Support / Technical Support Analyst to join our remote team.In this vital role, you will deliver superior technical support to our clients using BMC Helix, assisting them with troubleshooting and resolving various technical challenges related to the software.This position requires a proactive...
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Lazio, Italia Müller`S Solutions A tempo pienoA technology solutions company seeks a BMC Helix Administrator to maintain and optimize BMC Helix environments.This remote role involves administering system configurations, managing user access, and ensuring high availability of service management processes.The ideal candidate has a Bachelor's degree in Computer Science, 3-5 years of experience with BMC...
