Sales Coordinator

About Four Seasons: Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:An urban retreat steeped in historic beauty.Stroll the city's biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features.Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.Four Seasons Hotel Firenze is currently looking for a talented Sales Coordinator to join the TeamAbout the roleThe Sales Coordinator provides administrative support to the Sales team, follows up on sales leads and inquires, coordinates the planning of amenity arrangements, confirms reservations and upgrades.This position provides a variety of reports and maintains multiple informational databases.What you will doProvide administrative support to the Transient and Groups Sales Team including responding calls, responding client emails, preparing offers and agreements, sales presentations, conducting site inspections and more.Assist Leadership Team in managing S&M expenses by following the internal procedures.Work in synergy with the Sales Management Team updating them regarding any relevant changes that has occurred with regards to the group bookings.Receives, processes, and reviews group rooming lists.Collaborate with all departments in respect of rooming list, special arrangements, any F&B requirements, transfer and transport, account and billing instructions.Liaise with external providers in order to create synergies between the property and the client's requirements.Ensure all groups are entered and reconciled in the Hotel Sales system as well as Opera PMS, once group has checked-out .Follows up each group with Post-Conference reports and reviews group billing.Keep the sales systems up to date according to the Four Seasons standards.Responds properly in any hotel emergency or safety situation.What you bringPrevious Sales experience or 2 – 3 years operational hotel experience.Excellent interpersonal skills, an outgoing personality and a can-do approach to any request.Attention to details, well developed organizational skills and open minded personality are requirements.Team spirit and ability to multitask, to work well in a high paced environment.Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and Internet.Reading, writing and oral proficiency in the Italian and English language.What we offerCompetitive Salary and a comprehensive benefits packageExcellent Training and Development opportunitiesEmployee Discount for stays at any Four Seasons worldwideComplimentary Dry Cleaning for Employee UniformsEmployee MealsSchedule & Hours:This position is full time (Monday - Friday).Successful candidates must hold legal authorization to work in Italy at the time of application.#J-*****-Ljbffr