Sales Coordinator
7 giorni fa
Sales Coordinator at IKEA Job Purpose and Role The main responsibilities are ensuring customer satisfaction using and implementing sales steering, selling according to the IKEA Way.Provide a convenient and successful shopping experience, leading to increased sales and long-term sustainable profitability.Act with leadership across the team, ensuring profitable business development, optimizing sales and profits across departments through follow-up actions, analysis and support.WHO YOU AREA motivated problem solver with strong passion for selling and for exceeding customer expectations.Motivated to work in a new and innovative context.You are a motivating and inspirational person: you are a team player, energised by exceeding goals.Enjoy working in a fast-paced, fast-changing and future-oriented environment.Good knowledge of IKEA mandatories and concept about Range, Meet the range, Fulfilment, Affordable prices and Customer meeting point.Motivated by increasing customer value and customer satisfaction by applying a customer first mindset.Broad knowledge of data, analytics and sales KPIs.Broad knowledge of sales techniques, the local market, and the competition.Broad knowledge of the HFB range and services and how to identify and realise opportunities for add-ons, cross-selling and up-selling of IKEA products and services to fulfil customer needs.Sales location management/sales space capacity and articles forecasting.Be a role model of the IKEA values and contribute to the transformation of IKEA.Your ResponsibilitiesDemonstrate complete understanding of department action plans and goals, and how the team can contribute to the department goal and propose actions that can help IKEA in meeting the customer in the best possible way.Actively approach customers who require additional help, identifying their needs by asking the right questions and advising them on the best solutions for their homes to exceed their expectations.Encourage the team to actively sales steer the department's top-selling products, prioritised products, and IKEA service products to maximise sales and long-term profitability.Analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.Secure that all information within the area of expertise, both for co-workers and for customers, are relevant and up to date in all information sources.Share specialist knowledge of the IKEA tools, processes, and cycles to secure a high level of competence within the team and secure pricing process.Support your Commercial Team leader instruction to coordinate co-workers to provide a positive customer experience.Follow leader instruction to coordinate co-worker shift.We Care for PeopleAt IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, and acknowledged for its uniqueness and where we work together in a supportive climate regardless of age, gender, religion, sexual orientation, pregnancy and ability.Our selection process may include recorded video interviews, the use of digital platforms and tests (e.g. logical-mathematical, psycho-aptitude).If you are a person with a disability or have specific needs, please let our recruitment team know when you first contact them; we will ensure maximum accessibility and support.Seniority levelNot ApplicableEmployment typeFull-timeJob functionRetailGet notified about new Sales Coordinator jobs in Carugate, Lombardy, Italy.#J-*****-Ljbffr
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