Guest Service Agent
20 ore fa
Position SummaryAnswer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices.Operate telephone switchboard process guest requests for wake-up calls and connecting and directing calls to the appropriate extension.Receive record and relay messages accurately.Log all guest requests or issues into computer contact appropriate individual or department (e.g. Bellperson Housekeeping) and follow up with guest to ensure their request has been resolved to their satisfaction.Provide information to guests about room features property amenities and local areas of interest.May process room service orders answer questions on menu selection and record transactions in point-of-sale system.Assist guests with accessing internet and guestroom entertainment.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation.Speak with others using clear and professional language and answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others and support team to reach common goals.Comply with quality assurance expectations and standards.Read and visually verify information in a variety of formats; stand sit or walk for an extended period of time or for an entire work shift.Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.Perform other reasonable job duties as requested by Supervisors.Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: None.Required ExperienceUnclear SeniorityKey SkillsRestaurant ExperienceCustomer ServiceHotel ExperienceTaleoHospitality ExperienceCashieringFood Safety ExperienceGuest Relations ExperienceAnimal HandlingFront DeskGuest ServicesPhone EtiquetteEmployment DetailsEmployment Type: Full-TimeExperience: yearsVacancy: 1At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity.We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates.We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.#J-*****-Ljbffr
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Guest Service Agent
1 settimana fa
Bardi, Italia Mandarin Oriental A tempo pienoJoin to apply for theGuest Service Agentrole atMandarin Oriental5 days ago Be among the first 25 applicantsMandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide clientele.Our vision is to promote our welcoming, genuine and passionate...
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Guest Service Agent
20 ore fa
Bardi, Italia Mandarin Oriental Hotel Group Limited A tempo pienoMandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.Our aim is to...
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Guest-Centric Front Desk Agent
20 ore fa
Bardi, Italia Hosco.Com A tempo pienoA leading hospitality company in Milan is seeking a Front Office Agent to enhance guest experiences from check-in to checkout.You will be responsible for reception services, managing guest queries, and maintaining high customer service standards.Candidates should have prior experience in a customer-centric role, a high school diploma, and a good command of...
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Bardi, Italia Hosco.Com A tempo pienoA global hospitality company is seeking a Front Office Agent in Lombardia.The ideal candidate will manage reception duties, ensuring exceptional service for guests during check-in and check-out.Responsibilities include handling guest queries, promoting hotel services, and maintaining brand standards.The candidate should have a high school certificate,...
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Guest Experience Agent
4 giorni fa
Bardi, Italia Hosco.Com A tempo pienoA global hospitality company is seeking a Front Office Agent to deliver exceptional reception services and improve guest experiences from check-in to check-out in Como, Italy.You will manage guest queries, maintain efficient reception operations, and ensure compliance with hotel standards.Candidates should possess strong customer service skills, a positive...
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Guest Relations Agent
6 giorni fa
Bardi, Italia Villa D'Este Spa A tempo pienoIl RuoloNel ruolo di Guest Relations Agent parteciperai alle operazioni quotidiane del reparto Guest Relations, contribuendo alla creazione di esperienze memorabili per i nostri Ospiti.Il/la candidato/a ideale ha un innato senso di ospitalità, creatività e doti comunicative.Conosce e applica con cura gli standard di servizio, creando interazioni...
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Guest Service Coordinator
19 ore fa
Bardi, Italia Marriott Hotels Resorts A tempo pienoDescription Job Title: Guest Service Location: Bulgari Hotel Milano, ItalyBrand: Bulgari Hotels & ResortsSchedule: Full-TimeJob Category: Rooms & Guest Services OperationsReports To: Director of Guest ServicesJob SummaryAt Bulgari Hotel Milano timeless Italian elegance meets contemporary luxury.As a Guest Services Coordinator you will ensure the efficient...
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Front Desk Guest Services Agent
3 giorni fa
Bardi, Italia Ali Professional A tempo pienoA global hospitality company seeks a Front Office Agent for its Milan location. This role involves providing exceptional reception services, ensuring a positive guest experience, and maximizing room occupancy. Ideal candidates will have prior experience in customer service, a completed high school diploma, and good communication skills in Italian and...
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Guest Service Coordinator
19 ore fa
Bardi, Italia Marriott Hotels Resorts A tempo pienoDescriptionJob Title:Guest ServiceLocation:Bulgari Hotel Milano, ItalyBrand:Bulgari Hotels & ResortsSchedule:Full-TimeJob Category:Rooms & Guest Services OperationsReports To:Director of Guest ServicesJob SummaryAt Bulgari Hotel Milano timeless Italian elegance meets contemporary luxury.As a Guest Services Coordinator you will ensure the efficient...
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Guest Experience Hostess
4 giorni fa
Bardi, Italia Hosco.Com A tempo pienoA leading hospitality company is seeking a Hostess who is dedicated to ensuring guests feel at home by providing excellent service and hospitality.Responsibilities include managing guest queries, ensuring knowledge of menu offerings, and adhering to grooming standards.Candidates should have strong communication skills, a positive attitude, and customer...
