Senior Travel Agent

About BizAwayHere at BizAway, we Deliver the Future of Travel. ??We are a solid international company with strong ambitions and great expertise. With a focus on sustainability ??, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. ??We know that success comes from People and deserves to be recognized.??Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for. ??We are looking for:We are looking for aSenior Travel Agentwith deep industry knowledge who can autonomously manage the travel requests of our B2B clients. You will be the point of contact for our Portuguese - speaking clients, ensuring excellent service and providing customized solutions for every business travel need. The role requires strong autonomy, precision, and sharp problem-solving skills.Your role in BizAway :End-to-End Travel Management: Independently manage business travel requests from initial quotation to final confirmation.Comprehensive Booking: Utilize a Global Distribution System (GDS) to plan and book flights, hotels, car rentals, and other necessary services.Policy-Compliant Guidance: Offer expert advice and recommend optimal travel solutions, strictly adhering to client corporate travel policies.Adaptive Problem Solving: Professionally and promptly handle changes, cancellations, and unforeseen situations, including emergencies.Client Relationship Management: Foster high client satisfaction and cultivate lasting professional relationships.Process Optimization: Collaborate with the team to enhance operational efficiency and streamline service delivery.Your basic qualificationsProven experience of at least 3-5 years as a Travel Agent, preferably in the business travel (corporate travel) sector.Fluent command of the Portuguese language (native or C1 level), both written and spoken. Knowledge of Italian and English is considered a strong plus.Excellent knowledge of at least one GDS (e.g., Amadeus, Sabre, Galileo).Strong customer orientation and excellent communication skills.Precision, attention to detail, and the ability to work independently.Exceptional problem-solving skills and the ability to handle stress. Knowledge of tourism market dynamics, airfare rates, and visa regulations.We are also interested inHighly organized and detail-oriented, with the ability to work effectively under pressure.A natural problem-solver, skilled in navigating complex situations.Tech-savvy and proficient with digital tools, demonstrating a keen interest in technology.Multilingual abilities are a plus.Our offer?? Contract type: Permanent?? Working hours: Full-time – 40h/week, with rotating shifts that may include night shifts, weekends, and public holidays.?? Hybrid: Smart Working Policy and great offices in Europe?? Salary: Starting from level from 5th level and above with a salary range of 23K-24K, in accordance with the National Collective Agreement for the Commerce sector (CCNL Commercio)?? Equity in the company (stock options plan)?? A seat on a scale-up with skyrocketing growth?? Development of your entrepreneurial spirit, having the chance to implement a real-impact business decision??Multicultural and international team??Collaborative and smart environment to work and learn??Free coffee to kick-start your day and free beers to celebrate togetherThe company ensures equal employment opportunities and pay transparency for all individuals, in compliance with Article 3 of the Italian Constitution, Legislative Decree ******** (Equal Opportunities Code), Law ********, EU Directive *******/EC, and the more recent EU Directive ******** on pay transparency. The selection process is open without any discrimination based on gender, age, sexual orientation, gender identity, disability, ethnic origin, personal beliefs, or religion. Candidates are invited to review the privacy notice pursuant to Article 13 of EU Regulation ******** (GDPR) and Legislative Decree ********, as amended by Legislative Decree ********.