Lavori attuali relativi a Denza Aftersales - Milano - Byd Europe
-
DENZA Aftersales
2 giorni fa
milano, Italia BYD Europe A tempo pienoAbout BYDBYD is a leading, high‑tech multinational headquartered in Shenzhen, China. Operating in four core fields—IT, automotive, new energy, and rail transit—BYD employs over 300,000 people worldwide and is dedicated to building a zero‑emission ecosystem.Key ResponsibilitiesDeliver personalized, high‑touch support across all channels (phone,...
-
DENZA Aftersales
2 giorni fa
Via Milano, Italia BYD Europe A tempo pienoAbout BYDBYD is a leading, high‑tech multinational headquartered in Shenzhen, China. Operating in four core fields—IT, automotive, new energy, and rail transit—BYD employs over 300,000 people worldwide and is dedicated to building a zero‑emission ecosystem.Key ResponsibilitiesDeliver personalized, high‑touch support across all channels (phone,...
-
DENZA Aftersales
2 settimane fa
milano, Italia BYD Europe A tempo pienoAbout the roleThis position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced...
-
DENZA Aftersales
2 settimane fa
Milano, Italia BYD Europe A tempo pienoAbout the role This position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced...
-
DENZA Aftersales
6 giorni fa
Milano, Italia BYD Europe A tempo pienoAbout the role This position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced...
-
DENZA Aftersales
2 settimane fa
Via Milano, Italia BYD Europe A tempo pienoAbout the roleThis position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced...
-
DENZA Aftersales
2 settimane fa
Via Milano, Italia BYD Europe A tempo pienoAbout the role This position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced...
Denza Aftersales
12 ore fa
About BYD BYD is a leading, high-tech multinational headquartered in Shenzhen, China.Operating in four core fields—IT, automotive, new energy, and rail transit—BYD employs over 300,000 people worldwide and is dedicated to building a zero-emission ecosystem.Key Responsibilities1. - Deliver personalized, high-touch support across all channels (phone, email, chat, social media, app community).- Handle and resolve sales and after-sales cases with transparency, empathy, and urgency.- Ensure all interactions reflect DENZA's premium tone of voice and brand standards.- Accurately record, track, and update customer cases in internal systems with proactive follow-up.- Collaborate with Retail, Service, Parts, and Logistics teams to identify root causes and implement long-term solutions.2. NPS Ownership & Loyalty Development- Take full responsibility for NPS performance in the market.- Analyze customer feedback, identify key satisfaction drivers, and lead action plans for improvement.- Develop customer-delight initiatives that strengthen emotional connection and loyalty.- Use customer insights to continuously elevate service quality and overall brand perception.3. Customer Journey & Experience Enhancement- Support customers throughout their entire ownership journey, from first contact to aftersales follow-up.- DENZA as a true brand ambassador, ensuring a premium and refined customer experience.- Participate in experience audits and contribute to new processes that reinforce the luxury ownership journey.4. Cross-Market Collaboration & Excellence Development- Work closely with Country and Global Customer Care teams to maintain consistent premium service standards.- Share insights, best practices, and innovations to strengthen DENZA's global service excellence.- Contribute to the development and evolution of the DENZA Customer Care Excellence Framework.ProfileWe seek an experienced, polished, and service-driven professional capable of representing a luxury automotive brand with refinement.The ideal candidate combines strong customer care expertise with solid aftersales understanding to deliver a premium, high-quality ownership experience.- 3–5 years of experience in customer-facing roles within luxury automotive brands (Mercedes-Benz, BMW, Audi, Porsche) or premium sectors (luxury retail, hospitality, concierge, aviation).- Experience in customer care, aftersales advisory, CRM and customer experience, case management, complaint resolution, delivery/handover roles, NPS/VOC analysis, or retail service operations.Core Competencies- Strong ability to manage sensitive or escalated cases with professionalism and empathy.- Proven experience in aftersales processes: service appointments, follow-up, parts delays, and technical communication.- Ability to manage VIP and high-value customers with discretion and high service standards.- Proficiency in multi-channel customer care with high quality of written and oral communication.- Solid experience with CRM systems, case-management tools, and digital customer platforms.- Excellent communication skills, high emotional intelligence, and strong attention to detail.- Fluent in English and the local market language; additional languages are an advantage.Location: MilanType of Employment: Full-timeOur goal is to build a zero-emission future that reconnects humanity with nature and a world of clean air.We are looking for talent to join this mission and make a positive impact in a diverse and dynamic world??.#J-*****-Ljbffr
