Customer Service Representative

12 ore fa

Bardi, Italia Internet Comunicazione Online E-Commerce A tempo pieno

We're hiring for a Customer Service Representative role, where you'll be part of a collaborative and dynamic team of 12 people.In this position, you'll report directly to the Customer Service Team Lead , and your main responsibilities will include supporting customers by handling inquiries, resolving issues, and ensuring a positive user experience.This is a great opportunity for someone who enjoys helping others, is solution-oriented, and thrives in a fast-paced, team-focused environment.You'll be working closely with both customers and internal teams to maintain our high service standards.If you're looking for a role with impact, structure, and supportive leadership—this could be a great fitMain Responsibilities: Promote and sell the company's services , identifying upselling and cross-selling opportunities.Communicate clearly and empathetically with customers, understanding their needs and delivering appropriate solutions.Provide telephone and ticket-based customer support , resolving issues efficiently and professionally .Collaborate actively with the team to improve internal processes and enhance the service experience.Keep a strong focus on customer satisfaction , service quality, and responsiveness.Manage administrative support requests related to payments, renewals , and domain operations (registration,

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