It Support Technician
5 giorni fa
ITS Support Associate, IT Services (Global Service Desk) Amazon's IT Services support is the first point of contact for technical support requests.Our IT Support Technician spends their day fielding incoming support chats, calls and tickets on behalf of Amazon Corporate and its subsidiary employees worldwide.The successful IT Support Specialist will be customer-focused and motivated by team success.You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests.You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.Key job responsibilities Provides comprehensive technical support to Amazon Corporate employees worldwide.Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Creates and submits detailed contact logs documenting customer interactions that are accurate, thorough, and timely.Informs customer of needed repairs and answers basic questions.Ensures that customer understands and is satisfied with work completed.Follow all standard operating procedures (SOP) through the effective use of Knowledge management.Manage a case count between ***** phone/chat/tickets.Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.Assists with activities to triage and elevate any system or network outage to reduce downtime.Adherence to shift schedules and timeliness are key requirements.Willingness to work flexible shifts (24/7) model, weekends and holidays.About the team The Global Service Desk serves as your first point of contact for all technical support needs.Our mission is to deliver timely, effective solutions while ensuring a consistent support experience worldwide.We serve Amazonians globally.Basic Qualifications 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.Experience troubleshooting integrated and interdependent computer systems.Experience with network troubleshooting and support.Bachelor's degree or equivalent.Preferred Qualifications CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.Experience in a dynamic environment with a high degree of customer service.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr
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Desktop Support Technician
1 settimana fa
milano, Italia EOS IT Solutions A tempo pienoDesktop Support Technician – EOS IT SolutionsJoin to apply for the Desktop Support Technician role at EOS IT Solutions.Company OverviewEOS IT Solutions is a family‑run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward‑thinking solutions...
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Desktop Support Technician
4 settimane fa
Milano, Italia EOS IT Solutions A tempo pienoDesktop Support Technician Our Company EOS IT Solutions is a family‑run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward‑thinking solutions based on multi‑domain architecture, with a strong focus on customer satisfaction and service...
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Deskside IT Support Specialist
4 settimane fa
Milano, Italia EOS IT Solutions A tempo pienoA global technology provider in Milan is seeking a Desktop Support Technician to deliver hands-on IT support and manage workspace setups. Key responsibilities include fulfilling equipment requests, deploying desk setups, and providing troubleshooting assistance. The ideal candidate has experience in logistics or warehousing, is proficient in Microsoft...
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Deskside IT Support Specialist
2 settimane fa
milano, Italia EOS IT Solutions A tempo pienoA global technology provider in Milan is seeking a Desktop Support Technician to deliver hands-on IT support and manage workspace setups. Key responsibilities include fulfilling equipment requests, deploying desk setups, and providing troubleshooting assistance. The ideal candidate has experience in logistics or warehousing, is proficient in Microsoft...
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IT Desk Support
5 giorni fa
milano, Italia EOS IT Solutions A tempo pienoA global technology firm in Milan is seeking a Desktop Support Technician to provide hands-on support for IT equipment and workspace setups. Responsibilities include fulfilling equipment requests, managing inventory, and providing desk-side troubleshooting. The ideal candidate should have experience in logistics or manufacturing, strong communication skills,...
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IT Support Technician
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milano, Italia GECI Int. A tempo pienoGECI International est un spécialiste de la Technologie et du Digital. Depuis son origine en 1980, le Groupe innove pour concevoir et développer des solutions, produits et services intelligents pour les secteurs de la Recherche, de l’Industrie et des Services.Joining EOLEN means becoming part of an engineering and IT consulting firm , a subsidiary of the...
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IT Support Field Technician
7 ore fa
Milano, Lombardia, Italia Fortis Hayes A tempo pienoJob Summary:We are seeking experienced IT Support Field Technicians for a large-scale, global project to decommission and dispose of data center hardware. This role is focused on the physical de-racking, inventory management, and secure preparation of servers, networking gear, and related equipment. The ideal candidate is proficient with hardware, meticulous...
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Junior IT Support Technician
5 giorni fa
Milano, Italia Satispay A tempo pieno**About Satispay** At Satispay, we're not just reimagining payments; we're pioneering a movement toward simplicity and accessibility. Picture yourself at the forefront of innovation, leading the way in revolutionizing payments - and beyond! - across Europe, alongside a vibrant community of like-minded individuals driven by a shared vision: simplifying...
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L1 IT Technician
3 settimane fa
Milano, Italia Hemmersbach A tempo pienoRole: Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism. Main responsabilities: Providing support for service requests involving PCs,...
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It Technician
3 settimane fa
Milano, Italia Hemmersbach A tempo pienoRole: Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism. Main responsabilities: Providing support for service work orders involving PCs,...
