Guest Relations Partner
2 settimane fa
About The FlexAt The Flex, we're redefining what it means to feel at home — anywhere in the world.We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.Our proprietary Property Management System (PMS) powers this mission by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords.We're building a global team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction.If you're passionate about hospitality, technology, and creating unforgettable experiences, you'll feel right at home here.The RoleAs a Guest Relations Partner , you are the heart of The Flex guest journey — ensuring every guest feels supported, welcomed, and truly cared for from the moment they book to checkout.You'll combine empathy, operational precision, and smart problem-solving to deliver an elevated service experience that blends human connection with technology-driven efficiency.This is a dynamic, people-first role — ideal for someone who loves helping others, thrives under pressure, and wants to contribute to a new global standard in hospitality.Key ResponsibilitiesGuest Support – Serve as the main point of contact via chat, email, and phone — responding promptly, kindly, and professionally.Seamless Stays – Coordinate check-ins, checkouts, verifications, and local requests to ensure smooth experiences.Issue Resolution – Own problems from start to finish, finding creative solutions that turn challenges into moments of delight.Proactive Communication – Anticipate guest needs, share timely updates, and provide thoughtful recommendations.Feedback & Insights – Collect guest feedback, identify patterns, and help improve our systems and service standards.Cross-Team Collaboration – Work closely with Operations, Product, and Tech to elevate the entire guest journey.What You BringExcellent written and verbal communication in English (French or other languages are a plus).Experience in hospitality, customer service, or short-term rentals.Tech-savvy — confident with PMS, CRM, and digital communication tools.Calm, empathetic, and solution-oriented, even in high-pressure situations.Detail-focused, proactive, and genuinely passionate about people and service.Why Join The FlexMake an Impact – Every interaction you manage shapes how guests experience The Flex globally.Grow Fast – Be part of a rapidly scaling company with real career progression.Global Collaboration – Work with a diverse, high-performing international team.Remote-First Culture – Work from anywhere; we value outcomes, not office hours.Competitive Rewards – Attractive salary plus performance-based incentives.We're not just another property company.We're building a global ecosystem for flexible living — powered by technology, automation, and genuine human connection.If you're ready to create exceptional experiences and help shape the future of flexible living, we'd love to meet you.#J-*****-Ljbffr
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Remote Guest Experience Partner
7 giorni fa
Lazio, Italia Altro A tempo pienoA leading property management company in Italy is looking for a Guest Relations Partner to enhance guest experiences.You will be the primary contact for guests, ensuring they feel welcomed and supported from booking to checkout.The ideal candidate will have experience in hospitality, strong communication skills, and a tech-savvy background.This remote-first...
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Remote Guest Relations Specialist
4 giorni fa
Lazio, Italia Hosco A tempo pienoUna società di affitti brevi cerca un Guest Relations Specialist per gestire la comunicazione con gli ospiti su piattaforme come Airbnb e Booking.In questo ruolo, sarai responsabile di rispondere a messaggi, risolvere problemi e gestire recensioni, garantendo che l'esperienza del cliente sia sempre positiva e fluida.Se hai forti capacità comunicative e...
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Guest Relations And Duty Manager
1 settimana fa
Lazio, Italia Attività Alberghiera A tempo pienoGuest Relations and Duty Manager(Job Number: HOT0C6JZ) Work LocationsHilton Rome Eur La Lama Viale Europa 287 Rome 144A Guest Relations and Duty Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations and Duty...
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Guest Relations And Duty Manager
2 giorni fa
Lazio, Italia Altro A tempo pienoA Guest Relations and Duty Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations and Duty Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an...
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Guest Relations And Duty Manager
1 settimana fa
Lazio, Italia Altro A tempo pienoJoin to apply for theGuest Relations and Duty Managerrole atHilton .A Guest Relations and Duty Manager manages the needs of VIP and long-stay Guests and informs other team members of their requirements to ensure an exceptional Guest experience.ResponsibilitiesMeet, greet and direct Guests who enter the lobby area.Serve as the main point of contact for VIP...
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Luxury Guest Relations
1 settimana fa
Lazio, Italia Michael Page International A tempo pienoUn'agenzia di reclutamento cerca un/a Guest Relation & Concierge Manager a Roma per garantire un'esperienza personalizzata agli ospiti in un contesto di lusso.Le responsabilità includono supportare gli ospiti con servizi personalizzati, coordinare esperienze tailor-made e gestire relazioni con partner esterni.È richiesta esperienza nel settore, fluente...
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Guest Relations Specialist
4 giorni fa
Lazio, Italia Hosco A tempo pienoGuest Relations Specialist - AS Investments SRL Area: Customer Services & Call CenterData: 05/01/2026HoscoSe ti piace l'idea di essere la persona che fa funzionare le cose quando un ospite scrive ?aiuto?(o ?non funziona niente!?), questo ruolo è per te.Siamo una giovane società nel mondo degli affitti brevi e cerchiamo una figura da inserire nel team per...
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Assistant Guest Relations Manager
2 settimane fa
Lazio, Italia Marriott Hotels Resorts A tempo pienoJob SummarySupports all property operations ensuring that the highest levels of hospitality and service are provided.Manages the flow of questions and directs guests within the lobby.Supports the tracking and resolution of service issues.Candidate ProfileEducation and ExperienceHigh school diploma or GED; 1 year experience in the guest services front desk or...
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Assistant Guest Relations Manager
2 giorni fa
Lazio, Italia Altro A tempo pienoJob Summary Supports all property operations ensuring that the highest levels of hospitality and service are provided.Manages the flow of questions and directs guests within the lobby.Supports the tracking and resolution of service issues.Candidate Profile Education and Experience High school diploma or GED; 1 year experiencein the guest services front desk...
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Creative Planner
8 ore fa
Lazio, Italia Hotel Principe Di Savoia A tempo pienoIl Principe di Savoia, storico e prestigioso hotel di Milano, parte di Dorchester Collection, cerca una figura di Creative Planner.ResponsabilitàCollaborare in maniera proattiva con i reparti Food & Beverage, Banqueting, Sales & Marketing per creare la migliore Guest Experience possibile.Supportare l'Executive Team nell'ideazione di concetti...
