Assistant Spa Manager

OverviewAssistant Spa Manager - Naples, FL – Full timeEnd Date: April 1, **** (30+ days left to apply).Job Requisition ID: REQ********.About Four Seasons: Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.About the location: Naples Beach Club, a Four Seasons Resort, is a luxury resort on Florida's Gulf Coast, featuring a 222-room hotel and 156 beachfront private residences within a 125-acre coastal village in Old Naples.About the Role: The Assistant Spa Manager supports the daily operations and growth of our luxury full-service Spa, ensuring an outstanding guest and employee experience in line with Four Seasons standards.This role helps manage the team, oversee service areas, maintain cleanliness and compliance standards, and contribute to the financial success and innovation of the Spa.What You Will DoAssist the Spa Director in leading and directing the Spa, Fitness, and Salon departments.Help with recruiting, interviewing, and selecting certified therapists, nail technicians, estheticians, spa receptionists, hair stylists, and attendants, ensuring they meet the necessary qualifications and training requirements.Oversee staff scheduling and manage payroll records in line with budget guidelines.Monitor inventory, purchasing, and retail operations, including performing quarterly inventory checks and creating purchase orders.Work closely with the Spa Director to establish treatment protocols for innovative spa treatments and massage therapies, delivering professional training to ensure compliance with Four Seasons service standards.Utilize extensive knowledge of Spa products to develop unique treatments that distinguish our Spa from competitors.Assist in managing the Spa and Fitness facilities, applying expertise in budgeting, forecasting, yield management, utilization, menu management, and retail operations.Market the Spa and Fitness facilities as world-class destinations, generating positive PR and recognition in renowned publications in a competitive environment.Train staff in effective sales techniques to drive treatment and retail revenue.Ensure compliance with all Health Code and Licensing requirements as per the State of Florida.Respond appropriately to any emergency or safety situations within the hotel.Handle complex guest interactions professionally and competently.And more.What You BringA degree or relevant equivalent in Hotel / Hospitality Management, Spa Management, or Exercise Physiology.A minimum of three years of experience in Spa management.Proven experience in luxury hospitality/spa settings.A demonstrated ability to lead, coach, and inspire a diverse team.Extensive knowledge of spa operations, treatments, retail, and service trends.Strong organizational and time management skills, especially in a high-paced environment.Familiarity with spa booking systems (preferably Book4Time) and tools like Opera, Birchstreet, and Microsoft Office Suite.A collaborative approach to working across departments, ensuring a warm, professional guest experience.Ability to lift, carry, and move up to 25 lbs.Flexibility to work on any scheduled day and time, including holidays.An excellent service attitude and a willingness to go above and beyond to exceed guest expectations.What We Are Offering YouCompetitive salaryMarket-leading benefits package, including Medical, Dental, Vision, and 401K with employer matchingGenerous time-off plans from day oneInclusive, cohesive team environmentComplimentary and discounted hotel stays worldwideWellbeing and mental health initiatives for employee supportDiversity and inclusion commitmentComplimentary employee meals and beveragesTuition reimbursement opportunitiesVisa Requirements: US work authorization is required.Four Seasons is an Equal Opportunity, Affirmative Action employer.Minorities, women, veterans, and individuals with disabilities are encouraged to apply.For information on EEO rights, see the poster linked in the original posting.#J-*****-Ljbffr