Technical Customer Success Manager

OverviewJoin theAIRS Medicalteam as a Technical Customer Success Manager for the EMEA region and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software.This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues.As a critical member of our customer success team, you'll combine technical expertise with a customer-focused approach to ensure smooth installations, resolve technical issues, and deliver a positive SwiftMR experience from setup to ongoing support.AIRS Medical has been recognized with Frost & Sullivan's Technology Innovation Leadership Awards ***** and ****) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenges ***** and ****), underscoring our leadership in deep learning and medical imaging AI.As we continue expanding across the U.S., Europe and globally, AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency.To learn more about the company, please visitResponsibilitiesConfigure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCsDeploy SwiftMR and integrate it with both MRI systems and with PACS, managing network and DICOM configurations for smooth interoperabilityUtilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivityManage SwiftMR's cloud-based operations to ensure secure and reliable performance for healthcare facilitiesCustomer Support & TroubleshootingAct as the primary technical resource for clients, providing application support and resolving technical issuesProvide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurationsDevelop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-supportConduct regular check-ins to ensure clients are fully leveraging SwiftMR's capabilities and achieving desired resultsPlan and coordinate SwiftMR integrations with potential customersQualifications & Requirements1+ years in a technical or application support role within healthcare ITProficiency with TCP/IP networking and DICOM networkingExperience with MRI systems, PACS, and imaging software,with PACS support experience highly desirableStrong problem-solving skills, with the ability to independently diagnose and resolve complex technical issuesExcellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical usersFluent in English and GermanPro-active team playerPreferred Experiences (Nice to Have)3+ years in a technical or application support role within healthcare ITExperience implementing radiology software in a clinical environmentExperience with LinuxWork Conditions and EnvironmentWork type: Full-timeCollaborate with team members and customers around the country and the worldHiring ProcessInitial Coffee Chat – Informal discussion to explore mutual fit.Technical Interview (Hiring Manager) – Assessment of technical skills and experience.Interview with EMEA Manager – Further clarification of the role and expectationsCulture-Fit Interview – Discussion on work style and company values.Onboarding – Comprehensive training and integration into the team.We review applications and conduct interviews on a continuous basis, so we encourage early applications.Starting date as soon as possible.Technical Customer Success Manager Europe • Lombardy, IT#J-*****-Ljbffr