Customer Services Manager In Vitro Point Of Care

Customer Services Manager In Vitro Point Of Care - Italy (m/f/d)Get AI-powered advice on this job and more exclusive features.Join us in pioneering breakthroughs in healthcare.For everyone.Everywhere.Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality.We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.Apply now for the position ofCustomer Services Operation Manager Point of Care (m/f/d)- Italy and you will actively drive the strategic direction and lead the field customer service and remote support teams to maximize customer satisfaction in the field of Point of Care Diagnostics.Your roleYou will be responsible for the entire POC service portfolio, including installed base management, application support, training, customer education, installations, project management and field service break-fixesYou will define and implement the POC CS strategy in Italy, ensuring alignment with global priorities and the Italian sales organizationYou will oversee customer satisfaction, operational execution and financial performance, managing both operational and financial targetsYou will manage and lead field customer service and remote support teams (10 employees), working closely with marketing and sales to maximize business outcome, and be responsible for creating and managing relationships with multiple 3rd-party business partners throughout ItalyYou will ensure operational performance through adherence to CS processes and the Service Quality System, while striving to maximize system implementation, POC instrument throughput, and reagent usageYou will act as an escalation leader and employee ambassador, to improve the quality of customer support and service delivery across all POC product linesYou will liaise with regional units and headquarters to support serviceability requirements for new and existing diagnostic productsYou will ensure that key account relationships are managed effectively, proactively addressing issues and maintaining long-term value-based relationshipsYour expertiseYou have successfully completed a Degree in Engineering, Medical technology, Business administration or equivalent fieldsYou have several years of experience in the customer services environment and with managing customer satisfaction in complex matrix organizations in healthcareYou have several years of experience in managing remote teams as well as project management experienceYou have a deep understanding of service/support processes, data analysis to analyze customer feedback and are familiar with budgeting and related processesYou have a broad expertise in healthcare operations and workflows, as well as the regulatory requirements associated with customer service operationsTo find out more about the specific business, have a look at .Who we areWe are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries.As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.Our portfolio is crucial for clinical decision-making and treatment pathways.How we workWhen you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas.We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare.For everyone.Everywhere.Sustainably.Check our Careers Site at .As an equal opportunity employer, we welcome applications from individuals with disabilities.We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.For this reason, we ask you not to send us your CV or resume by email.Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.Seniority level: Mid-Senior levelEmployment type: Full-time#J-*****-Ljbffr